Director of Intake - Personal Injury Law Firm

Job Description

Job Description

Director of Intake - Legal (Personal Injury Plaintiff Firm)

West Hollywood, CA (On-Site) $150,000+ Base + Bonus

A rapidly growing, multi-state plaintiff-side law firm is seeking a Director of Intake to lead the strategy, performance, and day-to-day operations of its Intake Department. This individual will oversee a team responsible for converting inbound leads into qualified clients across multiple practice areas while driving operational excellence, process improvement, and measurable business growth.

Responsibilities

• Lead, mentor, and develop a high-performing intake team.
• Own intake department performance, accountability, and KPI management.
• Manage the full intake lifecycle from initial inquiry through client sign-up and handoff.
• Analyze and improve key metrics including speed-to-lead, contact rate, qualification rate, conversion rate, and follow-up compliance.
• Partner with Marketing and Executive Leadership to evaluate lead quality, campaign performance, and client acquisition strategies.
• Develop and optimize intake workflows, scripts, SOPs, quality-control processes, and qualification standards.
• Build reporting, dashboards, and forecasting models to support data-driven decision making.
• Ensure accurate CRM and case management system utilization and data integrity.
• Support expansion into new markets by implementing scalable intake processes and infrastructure.
• Serve as the primary escalation point for intake-related operational issues and client concerns.

Qualifications

• 5+ years of experience in legal intake, law firm operations, client acquisition, sales leadership, or a related field.
• Proven experience managing, coaching, and developing teams.
• Strong understanding of lead conversion, intake operations, and performance management.
• Highly analytical with experience utilizing KPIs, dashboards, reporting tools, and operational data to drive results.
• Experience creating processes, improving workflows, and implementing operational efficiencies.
• Strong communication, leadership, and problem-solving skills.
• Experience with CRM, intake, or case management platforms required.
• Law firm experience strongly preferred, particularly within high-volume consumer-facing practices.

Benefits

• Base salary of $150,000+ DOE
• Performance-based incentive opportunities
• Medical, dental, vision, and life insurance
• 401(k)
• Paid time off
• Career advancement and leadership growth opportunities

- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 09/03/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. Everforth CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter .  Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at  View email address on ziprecruiter.com to make arrangements.

Salary

$150000 - $170000 USD per year