Service Advisor

Job Description

Job Description

Service Advisor 

The Service Advisor is the primary point-of-contact for customers having their vehicles serviced at the dealership.

Key Responsibilities

• Schedules service appointments by gathering as much information on the needed repairs as possible.
• Greets customers on the Service Drive, performs a vehicle walk-around, and properly documents customer concerns for the technicians.
• Keeps customers informed on needed repairs, changes in cost quotes and the time vehicles will be ready for pick up.
• Completes an active delivery at the time of customer pick-up, reviews all work performed and goes over the final bill.
• Maintains excellent customer service scores.
• Updates job knowledge by participating in educational opportunities provided by the company/manufacturer.

Core Requirements

• At least one year of previous automotive service experience.
• Outstanding organization and follow-up skills.
• Desire to provide a high level of customer service.
• Excellent interpersonal and communication skills.
• Proficient with computers.
• Must be goal-driven and have a strong desire to succeed.
  

  Billings Auto Group’s Commitment to You

• Excellent earning potential and advancement opportunities
• Excellent benefits package (medical, dental, vision, life, AD&D, supplemental options) with several plan options to choose from
• Paid Training
• Paid Holidays
• Paid Time Off (PTO – Up to 14 days per year)
• Employee Vehicle Purchase Plan

We are an Equal Opportunity Employer