Field Operations Manager

Field Operations Manager - Smart Home, Security & AV Systems (NYC)Our client is a boutique, HTA Platinum Certified technology integrator specializing in smart home automation, audio/video, security, access control, surveillance, networking, and related low-voltage systems for select residential and commercial clients.Location: New York City - on-site, daily presence requiredReports to: Owner / CTOSalary: $90,000-$115,000 base, depending on experienceJob Type: Full-timeAbout The RoleOur client is seeking an experienced, hands-on Field Operations Manager to lead day-to-day field execution for NYC projects and service work. You will coordinate technicians, maintain installation quality, manage site activity and documentation, and keep active work moving forward professionally and efficiently.This is a field leadership role for someone who is technically capable, organized, proactive, comfortable on active construction sites, and willing to work hands-on when needed.What You'll OwnDaily supervision, coordination, and support of field techniciansConducting site surveys for new installations and retrofit work; documenting field conditions and developing accurate scope, labor, and material requirements to support proposals, budgets, and change-order reviewManaging multiple active projects and service priorities concurrently; maintaining schedules and communicating changes promptlyServing as the primary field-level point of contact for clients, contractors, and other trades on active workAttending site meetings and leading routine field and client check-insIdentifying, documenting, and promptly escalating scope changes for leadership review and approvalCoordinating equipment and material needs to keep installations on scheduleOverseeing installation quality, jobsite organization, project documentation, and as-built accuracyMaintaining timely daily field records, notes, and photosPerforming quality checks before client turnover and leading system training and final walkthroughsOverseeing field-related service and support work; coordinating priorities, follow-up, field dispatch, and escalation with the programming and technical-support teamMentoring technicians and helping develop a strong, accountable field cultureManaging project tools, supplies, and inventoryProviding hands-on installation, wiring, troubleshooting, and technical support when requiredMaintaining safe worksites and ensuring work follows company standards, applicable codes, and site requirementsWhat You'll Need5-10+ years of hands-on experience in smart home, AV, security, access control, surveillance, networking, structured cabling, or related low-voltage systemsStrong practical knowledge of jobsite operations, installation standards, system troubleshooting, and field coordinationExperience leading technicians, crews, or installation activity on active projectsAbility to read and work from floor plans, elevations, device layouts, wire schedules, and related construction documentsStrong written and verbal communication skills, including professional follow-up emails and field documentationConfidence working with general contractors, clients, vendors, and other trades while maintaining appropriate scope boundariesStrong judgment, follow-through, organization, and attention to detailResourceful, proactive problem-solving skills; comfortable researching manuals, contacting vendors, and finding answers independentlyComfortable using email, Microsoft Office or Google Workspace, cloud-based files, and mobile tools for schedules and field documentationWillingness to work hands-on when the project requires itReliable, punctual, and based in or near New York CityHigh school diploma or GED required; technical training, an associate degree, relevant industry certifications, or a bachelor's degree is a plus. Equivalent relevant field experience will be strongly considered.Must be able to pass the required New York State security background check.Must obtain an SST Supervisor Card within 30 days of employment.Benefits401(k) with company matchHealth, dental, and vision insuranceLife insurancePaid time offProfessional development assistancePotential annual performance-based bonus