Bridal Store Manager [Indianapolis, IN]

Store Manager

Luxe Brands is looking for a passionate and driven Store Manager to join our Luxe Redux Boutique! In this role, you'll lead a dynamic team, drive sales, and create an unforgettable experience for every Bride-to-Be who walks through our doors. You'll inspire and coach your team, helping them grow while fostering a positive, collaborative environment. Your focus will be on delivering personalized, celebratory experiences for our brides, ensuring they feel confident and supported throughout their journey. The ideal candidate is a confident, self-motivated leader with a talent for sales, exceptional customer service, keen attention to detail, and a proven ability to build strong, lasting relationshipsall while upholding the high standard of excellence that Luxe Brands is known for.

Our purpose is to create heartfelt moments and boundless inspirationin the bridal industry and beyond. We achieve this through a family of brands designed to meet the needs of every bride, no matter style, vision, or budget.

Founded in 2008 as a woman owned business, Luxe Brands has grown from a single boutique into 16 stores across 9 states, with plans to expand our footprint over the next 3 years. Our proven concept resonates with brides wherever we operate, and we're now embracing the opportunities and challenges of scaling a high-growth business.

Entrepreneurial at our core, we believe great businesses are built through great people and great execution. Our team is made up of career minded, goal-oriented individuals passionate about delivering an exceptional experience to every bride. If you're looking for a workplace where innovation meets intention, where your ideas matter as much as your drive, and where you can help build something extraordinary, Luxe Brands could be your next home.

Our Core Values:

• Respectful: Foster respect + a friendly nature towards co-workers and clients.
• Service Minded with Attention to Detail: Exude fanatical attention to detail and consistency while striving for excellence in daily tasks.
• Trustworthy: Be an open and honest individual to our clients and team members - this helps drive sales + camaraderie.
• Hardworking: Will go above and beyond to finish any task and provide extra assistance and effort to co-workers and the company.
• Positive and Energetic: Maintains a positive attitude regardless of circumstances.
• Values Communication: Effectively interacts with clients and co-workers to reach a common goal.

At Luxe Brands, we know bridal retail is a unique and rewarding nicheand so are our hours. Unlike traditional retail, we don't require early mornings or late nights, and we're proud to be closed on major holidaysgiving you time to recharge while big-box stores stay open.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• Short Term Disability
• Birthdays Paid Time Off!
• 401(k)
• 401(k) Matching
• Employee Assistance Program
• Employee Discount
• Nectar Reward Subscription
• Calm Subscription
• Paid Training
• Travel Reimbursement

Key Success Indicators for This Role:

• Adaptability to shifting priorities, ensuring alignment with business needs.
• Proven leadership in retail management with a collaborative, team-first mindset.
• A collaborative, "we over me" attitude.
• Self-motivation and a commitment to exceptional customer experiences.
• A passion for leading, inspiring, and retaining high-performing sales teams.
• Strong organizational skills to manage multiple tasks effectively.
• Accountability and a focus on operational excellence, guided by the "inspect what you expect" principle.
• Confidence and professionalism in decision-making, communication, and interactions.
• A polished and trendy appearance that represents the brand.
• Enthusiasm for learning the bridal industry and ongoing professional development.
• Exceptional customer service delivery with warmth and professionalism.
• Ability to grasp and communicate designer knowledge, garment fit, and alteration details confidently.
• Encouraging and empowering attitude, fostering a #hypesquad environment.
• Effective time management and the ability to prioritize tasks independently.
• Strong written and verbal communication skills.
• Attention to detail combined with a problem-solving mindset.
• Familiarity with CRM software as a plus.
• A focus on analyzing performance metrics to drive success.
• Excitement for talent recruitment and collaboration with HR to recruit top performers.

Key Responsibilities:

• Inspire and motivate the team, holding direct reports accountable for meeting and exceeding performance objectives.
• Analyze individual and store performance metrics, implementing strategies to address areas for improvement.
• Identify staffing needs, lead the hiring process, and recruit top talent to build a high-performing team.
• Provide ongoing coaching and training to direct reports, keeping them updated on new designers, gowns, collections, and industry trends.
• Assist with bridal appointments as needed, ensuring every bride receives an exceptional and memorable experience.
• Manage administrative tasks such as scorecards, handwritten notes, follow-up calls, and other store-related activities to maintain smooth operations.
• Uphold brand standards, delivering outstanding service that enhances the store's reputation and customer satisfaction.
• Address and resolve customer and team challenges effectively, maintaining a positive store environment.
• Work closely with leadership and team members to align store performance with company goals.
• Additional responsibilities and tasks as needed to support the team and business operations.

Requirements:

• High school diploma
• 2+ years of experience with overseeing and leading direct reports.
• 2+ years of experience in training and professional development.
• 2+ years of conducting performance reviews and corrective actions.
• 2+ years of managing core operations, including scheduling, recruitment, and training.
• Proficiency in software such as POS systems, CRM tools, Microsoft Office, and Zoom.
• Strong English communication skills in reading, writing, and speaking.
• Physical capability to stand for extended periods and lift up to 35 pounds (e.g., mannequins, boxes, and gowns).
• Reliable Transportation
• Successful completion of a background check.

Preferred Experience:

• Proficiency with Apple products and macOS.
• Familiarity with Microsoft and its suite of tools.
• Demonstrated success in sales, with a proven track record of meeting or exceeding KPIs.
• Experience in recruiting and interviewing candidates to build high-performing teams.

Luxe Brands is an equal opportunity employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. #ZR