Technical Manager - Quality Assurance

The Technical Manager serves as the program’s primary technical authority, responsible for technical governance, testing oversight, commissioning support, and standardization of technical practices across large-scale, mission-critical infrastructure programs. This role ensures engineered systems are tested, documented, and delivered in accordance with company standards, customer requirements, and program governance frameworks.This position combines traditional technical management responsibilities with full lifecycle technical documentation and testing oversight, including cable schedule development, RFI management, testing plan development, revision control, turnover readiness verification, and maintenance of program-level tracking tools. The Technical Manager provides technical leadership and guidance to Field Engineers across multiple sites and regions, ensuring consistent execution and high-quality outcomes.Job Duties and Responsibilities:Team Leadership & CollaborationLead, mentor, and support Field Engineers, Technicians, and technical staff across multiple sites.Promote consistent technical execution, adherence to quality standards, and adherence to best practices.Provide technical direction through influence and collaboration with project and program leadership.Support a culture of safety, accountability, and continuous improvement.Perform additional duties as assigned by Program Management.File Engineer & Technical Task ResponsibilitiesDevelop, manage, and maintain accurate program-standard cable schedules.Create, submit, track, and resolve RFIs in accordance with project and customer requirements.Develop and maintain program-wide testing plans, standards, and revision control processes.Oversee testing lifecycle activities, including planning, execution support, auditing, and documentation.Maintain testing templates, inspection forms, and technical documentation libraries.Review engineered drawings, as-builts, submittals, and technical documentation for accuracy and completeness.Provide technical troubleshooting and commissioning support to field teams.Manage technical document control and ensure consistent updates across all projects.Technical Governance & Program StrategyPartner with Technical Director and Sr. Field Engineer- Program Management to define and maintain technical standards and execution strategies.Ensure alignment with company technical standards, customer requirements, and program governance.Support turnover readiness verification and documentation completeness.Identify opportunities for process improvement, standardization, and tool optimization.Documentation, Reporting & TrackingMaintain program-level technical status reports and dashboards.Provide regular updates on testing progress, commissioning status, and documentation readiness.Track critical technical milestones and support risk identification and mitigation.Ensure proper management and calibration of test equipment and records. Training & DevelopmentDevelop and maintain a field training plan using IES and manufacturer-based courses.Recommend and track certifications required for Field Engineers and technical personnel.Stakeholder CommunicationCoordinate communication with clients, General Contractors, and cross-functional teams to gather requirements, communicate progress, and manage expectations.Performance & Process OversightConduct regular performance reviews of technical personnel.Continuously evaluate and enhance processes, methodologies, and tools to improve technical quality and consistency.Conduct regular performance reviews of technical personnel.Continuously evaluate and enhance processes, methodologies, and tools to improve technical quality and consistency.Other responsibilities as assignedQualificationsPhysical and Mental Requirements:Must be self-motivated, positive in approach, professional, and lead others to create, develop, and implement project process improvements. Must promote the culture and mission of IES, as well as program objectives, to all employees, vendors, clients, and business partners. Must have proven problem-solving skills, critical thinking skills, and the ability to effectively read, write, and give oral presentations. Must have proven high-level skills to interpret blueprints and other project documents, including but not limited to scope, specifications, reporting, and quality metrics. Must be able to travel within branch territory and/or regional territory as needed.Must have the ability to learn Company and customer project management systems. Must be able to successfully secure and maintain a Company-sponsored American Express credit card. Education, Certification, License, and Skill Requirements:Must possess at least a high school diploma or equivalent; bachelor’s degree preferred.Must have experience in customer interactions and General Contractor interactions. Must have a minimum of five (5) years of supervisory or managerial experience. Must have a minimum of five (5) years of experience in the telecommunications industry. Must be proficient with Microsoft Office (Word, Excel, and MS Project). Must meet Company minimum driving standards. Must be able to manage multiple tasks/projects simultaneously.Must have demonstrated and verifiable ability to create and manage a project schedule, scope of work, and detailed associated tasks, from project initiation through final completion and customer turnover. Minimum Years of Experience6+ License RequiredNo Minimum EducationHigh School OverviewIES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2023 fiscal year ending September 30, 2023, IES produced over $2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.EEO StatementPLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.EEO & Affirmative ActionThe IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplementView IES' policy on Pay Transparency Pay Transparency NonDiscrimination PosterDisability AccommodationIES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at View phone number on click.appcast.io or any IES office to request assistance.IES Participates in E-VerifyE-Verify InformationEnglish/SpanishRight to WorkEnglishSpanish#LI-OnsiteWorkplace TypeHybrid