Temp Office Assistant

Job Description

Job Description

Office Assistant Pay: $17.00-$24.00 per hour, negotiable based on experience Additional bonus opportunities available based on performance and achievement of set goals We are looking for a dependable, flexible, and team-oriented

Office Assistant

to support multiple areas of our office. This is a cross-trained support position for someone who is comfortable learning different responsibilities and stepping into whatever area of the office needs help. A major part of this position will be providing

coverage when another employee is out, when the office is short-staffed, or when additional support is needed in a particular area

. Because of this, the person in this role must be adaptable, willing to learn multiple positions, and comfortable switching responsibilities based on the needs of the office. About Our Office We are a patient-focused healthcare office that places a strong emphasis on communication, relationship-building, and providing an exceptional patient experience. Our team takes an active role in helping patients understand their care, feel confident in their decisions, stay engaged throughout the process, and have a positive experience with our office. Because of this, the ideal candidate will have more than basic administrative skills. They should be comfortable

building rapport, communicating value, educating patients, encouraging patient engagement, and creating enthusiasm around the services we provide

. There is also a natural sales and marketing component to many roles in our office. We are not looking for high-pressure sales tactics, but we do value team members who are confident communicators, comfortable recommending next steps, and able to recognize opportunities to support the growth of the practice. Initial Role — Front Desk Coverage Initially, this position will primarily assist with and provide coverage at the

front desk

. Because the front desk is often the first point of contact for our patients, applicants must have

excellent customer service and communication skills

. The right candidate should be friendly, professional, confident communicating with patients, and able to create a positive experience both in person and over the phone. This position also requires someone who is a

quick learner

. You will be expected to learn our office systems, procedures, patient flow, and expectations efficiently so that you can eventually provide reliable coverage in multiple areas of the office. Cross-Training & Responsibilities As training progresses, the Office Assistant will be cross-trained in several areas, which may include: Front desk coverage and patient check-in/check-out Scheduling and rescheduling patients Answering phones and communicating with patients Processing new and current patients Therapy setup and assisting with patient flow Administrative work and office projects Paperwork, scanning, filing, and organizational tasks Providing coverage for employees who are absent or unavailable Helping during periods when the office is understaffed or especially busy Assisting with miscellaneous office tasks or "odd jobs" as needed Supporting different team members and departments depending on daily office needs This is not a position where every day will look exactly the same. The Office Assistant should be willing to step in wherever help is needed and approach different responsibilities with a positive, team-focused attitude. Training & Pay All training hours are paid. New employees will begin at a designated

training pay rate

while learning the position. The regular pay rate will begin once the employee demonstrates that they have met the required training standards and can perform the core responsibilities of the position with the expected level of independence, accuracy, communication, and customer service. The regular hourly rate for this position is

$17.00-$24.00 per hour and is negotiable based on experience, qualifications, and demonstrated ability

. Employees who meet the training requirements quickly may move to their regular pay rate before completing the full training period. The training-rate period will not exceed

35 paid training hours

. Specific expectations required to complete the training period will be reviewed during onboarding so employees understand what they need to demonstrate in order to transition to the regular pay rate. In addition to hourly pay, this position offers

strong bonus opportunities based on performance and achievement of established goals

. Employees who consistently contribute to patient experience, office performance, and practice growth will have opportunities to earn additional compensation. Schedule & Availability The schedule for this position may vary depending on office staffing and coverage needs. Preferred availability is: Monday — some daytime availability Tuesday — full-day availability Wednesday — full-day availability Thursday — full-day availability Friday — morning availability Because this position is specifically intended to help with office coverage,

schedule flexibility is very important

. Applicants who do not meet all of the preferred availability requirements may still be considered. However, applicants must provide their

current availability immediately when applying

, including their regular weekly availability, any days or times they are consistently unavailable, and any already-known upcoming dates they will need off. Being upfront about availability is important so we can determine whether the schedule will work for both the applicant and the needs of the office. What We Are Looking For The ideal candidate will: Have excellent customer service skills Have strong verbal and written communication skills Be friendly, professional, confident, and patient-focused Be comfortable building rapport and communicating with patients about their care Have strong interpersonal skills with a natural ability to educate, encourage, and engage patients Be comfortable with the sales and marketing side of a patient-focused healthcare office Learn new systems, procedures, and responsibilities quickly Be dependable, punctual, and highly flexible Be comfortable stepping into another employee's responsibilities when coverage is needed Be able to switch between tasks and adjust when priorities change Have strong organizational skills and attention to detail Take initiative and help without always needing to be asked Work well as part of a team Be comfortable with both patient-facing responsibilities and behind-the-scenes office work Be willing to complete miscellaneous tasks as needed to help the office run smoothly Be available to start immediately or very soon after being hired The perfect candidate for this role is someone who enjoys variety, communicates well, learns quickly, takes initiative, and is comfortable being the person the team can depend on to step in wherever support is needed.