Customer Service Representative

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture. Why choose Eastern? Extensive benefits including 100% paid insurance options Matched 401(k) options Employee & family fuel discounts for your home State of the art Training Center 3.5 Weeks paid time off + 7 paid holidays Veteran’s Day paid holiday for active military and veterans Opportunity for growth Complimentary coffee, snacks, and Thanksgiving turkey Shortened summer hours – full pay, shorter days Wellness reimbursement (gym, exercise classes, and more) Additional voluntary benefits About this opportunity This position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential. The anticipated pay range for this position is $21.50-$24.00 per hour. What your role will look like Accurately and appropriately manage and respond to customer questions, concerns and inquiries Take incoming calls from Technicians/Delivery Drivers and provide servicing and dispatch support Timely and accurate managing of the service and delivery call scheduling and dispatching. Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts Filing of customer documentation in appropriate folders Other duties as assigned What you’ll bring to this role Education: Minimum of high school diploma or GED equivalent Experience operating a multi-line/function phone system Must possess general knowledge of applicable codes to assist technicians Eastern uses certain electronic systems and technologies [relating to the monitoring of its company-owned equipment, devices, network infrastructure, and applications] which may technically qualify as “Employer surveillance” under Maine law. #J-18808-Ljbffr