Restoration Production Manager

Picture Yourself Here Fulfilling Your PotentialAt SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.Benefits401(k), Company car, Competitive salary, Dental insurance, Health insurance, Vision insuranceWho We AreWe are SERVPRO Team Cox. We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way. We have a long-standing reputation as a leader in our industry. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"!Job DescriptionManage production crews and jobs according to SERVPRO® procedures. Assign and coordinate jobs with crews, supervise job scheduling, coordinate requirements for the job, complete job files, supervise production and monitor jobs from start to finish. Serve our customers who need their damaged properties cleaned and their belongings safely moved. You will work with the Contents Project Coordinator to schedule and plan jobs. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Communicate and establish rapport with commercial, insurance, and residential customers.ResponsibilitiesOversee processes relating to customers and take care of customer needsMonitor and follow up on all assigned jobs ensuring customer needs are metKeep VP, Mitigation Operations and Mitigation Manager updated on production of the jobs as appropriateManage relationships with centers of influence (COIs)Resolve problems quickly as they arisePerform production work as neededOversee scheduling of jobs, resources, and crews following SERVPRO® Franchise production guidelinesManage job file documentation, job profitability, and efficienciesCreate and/or review job scopes and ensure accuracy and clarityReview all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficientlyManage contents and cleaning crews and jobs according to SERVPRO proceduresFollow and oversee safe work practices and adherence to safety and risk management guidelines at all times.QualificationsEffective written and oral communicationExperience in mitigation/restoration/cleaning requiredExperience using Xactimate software a plusIICRC certifications preferredAbility to travel locally and out of state if necessaryAbility to successfully complete a background check subject to applicable lawPhysical and Work Environment RequirementsAbility to regularly lift 50 pounds and ability to lift up to 100 pounds with assistanceExposure to chemicalsWalking and standing for long periods of time, driving, sitting, climbing,Ability to climb ladders and work at ceiling heightsAbility to work in tight spaces (e.g., crawls spaces under buildings)Repetitive pushing/pulling/lifting/carrying objectsAll employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.