Product & Service Quality Manager

Product & Service Quality Manager Company: The Boeing Company Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Product & Service Quality Manager to join our team located in Tukwila or Everett, WA! This role manages a small cross‑functional team, drives root cause and corrective action rigor, ensures regulatory and customer (DCMA) compliance, and delivers timely, effective dispositions that protect safety, schedule, and program cost. Position Responsibilities: Lead, coach and manage a team of engineers/inspectors/analysts executing corrective action (CA) and production defect investigations. Accept, triage and assign incoming corrective actions, DCMA findings, supplier nonconformances and post‑delivery defect reports. Direct and participate in root cause analysis (RCA) activities (e.g., 8D, 5 Whys, Fishbone, FMEA) and ensure robust causal documentation. Develop, review and approve corrective action plans, verification/validation methods, and disposition strategies to ensure effectiveness and prevent recurrence. Coordinate with DCMA, Quality, Manufacturing, Engineering, Supply Chain, Sustainment/Customer Support, and program management to align corrective actions and report status. Track, report and drive timely closure of actions in the corrective action tracking system; maintain accurate metrics and dashboards (e.g., aging, repeat rate, closure quality). Ensure compliance with contract requirements, technical data, regulatory requirements and Boeing quality systems. Support post‑delivery investigations including field returns, in‑service reports, and associated depot repairs; prioritize safety‑of‑flight and mission‑critical issues. Perform trend analysis and provide recommendations to prevent systemic issues or supplier performance degradation. Lead corrective action reviews and verification audits; close loop on effectiveness checks. Provide regular briefings to Program Quality, Integrated Product Team (IPT) leads and senior management; escalate unresolved/high‑risk items. Mentor and develop team members; allocate resources and manage workload to meet program priorities. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location. This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Boeing First-Line Leader Assessment: To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration. Basic Qualifications (Required Skills/Experience): Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR completion of the Boeing internal course “Exploring Leadership.”\ 5+ years of experience in aerospace manufacturing 3+ years of experience in data analysis and Root Cause Corrective Action (RCCA) 3+ years of experience working with and supporting Quality Management System (QMS) Preferred Qualifications (Desired Skills/Experience): Bachelor’s degree or higher 1+ year of experience using manufacturing tools (MESci, etc.) 1+ year of experience interfacing with the Defense Contract Management Agency (DCMA) Prior experience on tanker/airlift or military aircraft sustainment programs—preferably KC‑46. Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE) or similar certification. Familiarity with supplier quality assurance, MRO processes and depot operations. Experience working within Boeing processes and configuration control. Strong interpersonal and written/oral communication skills for interfacing with DCMA, customers, suppliers and cross‑functional teams. Travel: This position may require up to 10% travel. Shift: This position is for 1st shift At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: USD $119,850 - $162,150 Language Requirements: Not Applicable Education: Not Applicable Relocation: Relocation assistance is not a negotiable benefit for this position. Export Control Requirement: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Safety Sensitive: This is not a Safety Sensitive Position. Security Clearance: This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Shift 1 (United States of America) Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law Boeing EEO Policy Request an Accommodation Applicant Privacy Boeing Participates in E – Verify E-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work (English) Right to Work (Spanish) This site is for current Boeing Subsidiary Employees. If you are not a current Boeing Subsidiary Employee, you should not apply at this site. Please navigate to jobs.Boeing.com to apply to open positions for external applicants. If you are a direct Boeing employee please navigate to "Find Jobs" in Workday. Boeing is committed to protecting, connecting and exploring our world and beyond, safely and sustainably. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment that’s welcoming, respectful and inclusive of every teammate, with great opportunity for professional growth. Find your future with us.