Intake Specialist

Job Description

Job Description

At The Bruning Law Firm, we are dedicated to providing exceptional legal services to our clients. Our team is composed of highly skilled professionals who are passionate about making a difference in the lives of those we represent. We understand the importance of the first point of contact for our clients and are currently seeking an Intake Specialist to join our dynamic team. This role is crucial in setting the tone for our client relationships and ensuring that every interaction is handled with empathy, professionalism, and efficiency.

Role Overview:

As an Intake Specialist, you will be the first point of contact for potential clients, playing a critical role in their journey with our firm. Your primary responsibility will be to manage incoming calls from leads, providing a warm, empathetic, and professional welcome while efficiently gathering the necessary information to assist them. Additionally, you will serve as a backup receptionist, ensuring that all calls and visitors are greeted and directed appropriately. This role requires a passion for helping people, an ability to listen actively, and a commitment to delivering exceptional customer service.

Key Responsibilities:

• This Opening is for our afternoon-to-evening shift (1pm-9pm)
• Answer incoming calls with a positive and professional demeanor, acting as the first point of contact for potential clients.
• Conduct initial screenings of potential clients, gathering relevant information while demonstrating empathy and understanding of their situations.
• Schedule consultations between potential clients and attorneys, ensuring a seamless transition.
• Maintain accurate and detailed records of all interactions in our client management system.
• Provide administrative support to the legal team as needed.
• Collaborate with the team to improve processes and enhance the client experience.

Qualifications:

• Exceptional communication skills, both verbal and written, with a passion for talking on the phone.
• Demonstrated empathy and the ability to be an active listener.
• Previous experience in a call center or customer service role is highly desirable.
• Strong organizational skills and the ability to multitask effectively.
• Tech-savvy with the ability to quickly learn new software.
• A team player with a positive attitude and a strong desire to help people.
• Experience in a legal setting is a plus but not required.

Why Join Us?

The Bruning Law Firm offers a supportive and collaborative work environment where your contributions are valued and recognized. We are committed to professional development and offer opportunities for growth and advancement. Our team enjoys competitive compensation, comprehensive benefits, and a commitment to work-life balance.