Help Desk Manager

Role Overview The Help Desk Manager will be responsible for all aspects of windows server administration, including version upgrades, migrations, and application and server patching. The individual will troubleshoot and resolve software, operating system, and networking problems, and perform light duty ServiceNOW incident management. What You Will Do The Help Desk Manager will be the first point of contact for trouble tickets and requests, respond to telephone calls, email, and personal requests for technical support, and provide technical support for the daily business functions of internal customers. Why It Might Be a Fit The ideal candidate will have experience with ServiceNow Incidents and Reports, eagerness to learn to install, configure, and troubleshoot Windows Server 2016, 2019, 2022, and strong organization and time management, problem solving, troubleshooting, and communication skills. Requirements Associates Degree 4 years of overall IT experience Experience with ServiceNow Incidents and Reports Eagerness to learn to install, configure, and troubleshoot Windows Server 2016, 2019, 2022 Strong organization and time management, problem solving, troubleshooting, and communication skills Benefits 15 days PTO including paid parental, military, and bereavement leave Eleven (11) paid Federal holidays, five of which are floating holidays Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan) Life Insurance, STD/LTD term disability coverage, with employer paid premiums 401 (k) plan with a match that is 100% vested after you complete two years of service FSA/DFSA/HSA flexible benefit plans Annual Tuition & Professional Development Reimbursement benefit #J-18808-Ljbffr Alpha Omega Group