Help Desk Manager

SiloSmashers

Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction. Key Responsibilities: Supervise Tier 1/2 support staff Develop help desk procedures Monitor metrics and implement improvements Minimum Requirements: 8+ years of IT support experience, with 4+ in management Bachelor's degree in IT or related field Excellent leadership and customer service skills U.S. citizenship and ability to obtain DHS Suitability clearance #J-18808-Ljbffr SiloSmashers

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Vacancy posted 4 days ago

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