Help Desk Manager
Silo Smashers
Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction. Key Responsibilities: Supervise Tier 1/2 support staff Develop help desk procedures Monitor metrics and implement improvements Minimum Requirements: 8+ years of IT support experience, with 4+ in management Bachelor's degree in IT or related field Excellent leadership and customer service skills U.S. citizenship and ability to obtain DHS Suitability clearance #J-18808-Ljbffr SiloSmashers
- GDIT has an amazing opportunity for a Night Help Desk Manager to lead our after-hours support teams. You will provide world‑class IT service to our prestigious clientele at the highest levels of the federal government. As the Night Help Desk Manager, you are the cornerstone...SuggestedCasual workAll shiftsFlexible hoursShift workNight shiftWeekday work
- Job Description Overview BlueWater Federal is looking for a Help Desk Manager to support Dept of the Navy at the Pentagon Responsibilities Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional...SuggestedFor contractors
- E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. You will oversee daily operations, manage technical...Suggested
- About the Role Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite in the Washington DC area. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal...SuggestedContract workWork at officeImmediate startRemote workMonday to Friday
- ...enjoys working on innovative solutions that help enable our clients to be productive and... ...career! KEY RESPONSIBILITIES Lead daily help desk operations by enforcing documented... ...service delivery across client environments. Manage client technology assets and operational resources...SuggestedContract workTemporary work
$105k - $115k
...Job Summary Galapagos Federal Systems, LLC is seeking a motivated and experienced Service Desk Manager (SDM) to lead a team of IT professionals delivering front-line technical support to end users. This role is vital to ensuring reliable, timely, and effective IT services...Work at officeFlexible hours$85k - $100k
...TheService Desk Manager plays a crucial role in fostering positive customer interactions through excellent communication skills, a professional demeanor, and meeting the unique needs of a varied internal customer base. This individual oversees a small Service Desk team...Work at office- ...Service Desk Manager DMI, LLC is seeking a Service Desk Manager to lead the technical service desk, accountable for the end‑to‑end lifecycle of all IT incidents and problems across a multi‑site environment supporting 700+ network users across seven locations. This role...Remote work
- ...Overview JOB TITLE: Service Desk Team Manager GOVERNMENT AGENCY : Department of Justice (DOJ), Executive Office for Immigration Review (EOIR) POSITION INFORMATION : Full-time LOCATION : Falls Church, VA; Hybrid (3 days onsite/2 days telework) POSITION TIMING: Position...Full timeWork at officeRemote workFlexible hours
- ...Service Desk Manager Job Locations: US-DC NetImpact Strategies has an opportunity for a Service Desk Manager supporting a federal customer's enterprise IT Service Desk and End User Support Services program. This leadership role is responsible for the day-to-day management...For contractorsLocal areaImmediate start
$40 - $55 per hour
...Role Summary We are seeking a proactive and dynamic Service Desk Manager to lead our hybrid Tier 1/Tier 2 service desk team. This role is... ...Ticketing system Active Directory Windows10 ServiceNow Office365 Help desk management Troubleshooting Job Details Contract position based...Contract workTemporary workMonday to Friday- ...The Desktop Support Manager oversees IT support operations for both a university campus and an affiliated hospital. This role directs... ...imaging/deployment platforms. Understanding of asset management, Help Desk operations, ITSM ticketing workflows, and endpoint security...
- ...with overseeing all aspects of technology service delivery, from help desk services to information governance, and will play a key role... ...and hands-on leaders with a proven track record in technology management. The role requires a deep understanding of enterprise systems,...
- ...RiVidium is seeking a Service Desk Lead to support our planned MODES III team supporting Military Community and Family Policy (MC&FP... ...supports IT, Cybersecurity, and Data Operations - Core Operations and helps deliver mission-focused outcomes for service members, families,...Contract workShift workNight shift
- ...highly experienced and motivated Service Desk Tier 2-3 Lead ~~~ Position contingent upon... ...technical support, enterprise endpoint management, and asset lifecycle coordination in compliance... ...process, please tell us how we can help by contacting us at ****@*****.***....Contract workTemporary workLocal areaRemote workFlexible hours
- BlueWater Federal Solutions, Inc. is seeking a Help Desk Manager to support the Dept of the Navy at the Pentagon. In this role, you will oversee the help desk team, ensuring effective performance through guidance and training. The ideal candidate will have at least 5 years...
- CSA Global LLC is looking for a Help Desk Manager to oversee IT operations in Washington DC, requiring a Secret Clearance and 5 years of IT support experience. The role involves managing a team to support 21 directorates, ensuring customer satisfaction, and enforcing service...
$79.65k
...highest form of third‑party validation. Summary ValidaTek is searching for a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all...Contract workLocal area- A technology firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage support staff. The ideal candidate will have over 8 years of IT support experience, with at least 4 years in management, and possess strong leadership and customer...
- BlueWater Federal Solutions Inc. is seeking a Help Desk Manager to support the Dept of the Navy at the Pentagon. The role involves overseeing the help desk team, establishing customer service standards, and tracking performance. Ideal candidates will have a Bachelor's Degree...
- General Dynamics Information Technology seeks a Night Help Desk Manager in Washington, DC, to lead after-hours support teams. You will ensure top-notch service delivery for critical IT operations, managing both classified and unclassified support environments. With a focus...Flexible hoursNight shift
- E-Logic, Inc. is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users in Washington, D.C. You will manage daily operations and technical staff, ensuring compliance with ITIL frameworks and driving the team to meet strict service...
- ValidaTek is seeking a Tier 2 Helpdesk Lead CAB Manager in Arlington, VA, to oversee help desk operations supporting a large DoD IT infrastructure program. This role is critical in ensuring customer satisfaction and operational efficiency in managing support requests....
- E Logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across various military IT divisions. This role involves supervising operations, managing technical staff, and ensuring compliance with ITIL standards. The ideal...
- A leading technology services provider is seeking a Help Desk Manager in Arlington, VA. This hybrid position involves overseeing help desk operations and managing a team of technicians. Candidates should have over 8 years of IT support experience and a Bachelor's degree...
- Rividium is seeking a Service Desk Lead in Alexandria, Virginia, to support IT and Cybersecurity operations for the Military Community... ...a team for 24/7 user support, ensuring efficient ticket management and service compliance. The ideal candidate will hold a Bachelor...
$160k
Title: IT Service Desk Lead Location: Washington, DC Terms: Proposal Pipelining Clearance: U.S. Citizenship required with an active... ...center support, including Tier 0-3 support, incident and request management, knowledge management, and end‑user services. The program will...Contract workTemporary workWork at officeFlexible hours- Role Overview Service Desk Lead - Secret Clearance - Washington DC The Service Desk Lead... ...is responsible for overall leadership, management, performance, and operational excellence... ...ticket closure within 1 hour of resolution Help Desk Answer Time (≤ 60 seconds, 90%...Temporary workRemote workShift work
- Dhaka Technologies Limited Company | Contract Onsite - Service Desk Manager Washington, United States | Posted on 06/16/2026 Position Type: IT Managed Services / Service Desk Leadership Job Summary Dhaka Technologies Limited is seeking an experienced Service Desk Manager...Contract workRemote work
$85k - $100k
The Heritage Foundation is seeking a Service Desk Manager in Washington, DC. This role requires overseeing a small team while providing tier 1 and 2 technical support to ensure high customer satisfaction. Candidates should have 4+ years of technical experience and a Bachelor...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Manager. Be the first to apply!
- apple localization manager Arlington, VA
- nicu manager Arlington, VA
- mitigation manager Arlington, VA
- senior compensation manager Arlington, VA
- manager total rewards Arlington, VA
- manager salesforce Arlington, VA
- life science manager Arlington, VA
- full time manager Arlington, VA
- forensic manager Arlington, VA
- childcare manager Arlington, VA

