Intake Specialist

PRIMARY FUNCTIONS: Serve as the first point of contact for clients and visitors by providing a welcoming and professional environment, while managing check-ins and directing individuals to the appropriate staff, services, or departments. Manage a high-volume front desk environment with frequent interruptions, competing priorities, and time-sensitive needs while maintaining professionalism, organization, and attention to detail. Ability to effectively and respectfully engage and build rapport with individuals experiencing a wide range of mental health, substance use, and co-occurring disorders. Demonstrates cultural competence and sensitivity when working with people from diverse cultural, ethnic, racial, and sexual orientation backgrounds, fostering an inclusive and supportive environment. Assess routine and unexpected situations as they arise, independently problem-solve within established policies and procedures, and determine when additional staff support, intervention, or escalation is needed. Demonstrate the ability to effectively de-escalate challenging situations using a trauma-informed approach while maintaining a safe, supportive environment. Create and maintain electronic client files in accordance with agency guidelines while ensuring compliance with HIPAA privacy and confidentiality requirements. Communicate effectively and work cooperatively with VOC staff and community partners. Assist with the receipt and processing of incoming donations and mail, ensuring items are accurately sorted and directed to the appropriate departments or recipients. Perform end-of-day building security checks and ensure the North Campus main building is properly secured before leaving for the day. Conduct outreach as needed and provide additional program support as needed. Support the mission, values, and overall operations of Veterans Outreach Center. Perform other duties as assigned by the Supportive Services Manager or Assistant Director of Programs. QUALIFICATIONS: Ability to receive, lift, move, and store packages and supplies weighing up to 40 pounds, with or without reasonable accommodation. Front desk, reception, customer service, human services intake, or similar experience is strongly preferred. Experience working in a setting requiring awareness of safety and security procedures is a plus. Ability to multi-task and function in a busy work environment with frequent interruptions. A veteran preferred; or a person with demonstrated knowledge and experience with veterans’ concerns. Effective interpersonal communication skills; a willingness to be helpful, flexible, patient, and creative; and the ability to remain calm during crisis situations are required. A nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of the individuals served. Working knowledge of general office procedures, use of office equipment, and strong MS Office skills. Strong ethical character with ability to abide by VOC values of Respect, Integrity, Service and Excellence. #J-18808-Ljbffr Coordinated Care Services, Inc.