Associate Property Manager

Job Description

Job Description

Assistant Property Manager About Mobile Loaves & FishesMobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.About the RoleAt Community First! Village (CFV), the Neighbor Care department has the privilege of walking alongside our neighbors, providing opportunities for them to settle, cultivate, and care for themselves and others in this unique community home to formerly chronically homeless individuals. As a part of the Neighbor Care team, the Property Management team is animated by a vision to empower neighbors into a lifestyle of accountability, goodness, and mutual respect in order to create a peaceful and healthy community.We are currently hiring for two Assistant Property Manager positions to support our continued growth: one role will remain on our main CFV campus on Hog Eye Road, while the second role will begin onboarding at that location before transitioning to our new Burleson property, tentatively targeted for October and subject to operational needs.The Assistant Property Manager plays a key leadership role in supporting the daily operations of one of the most unique residential communities in the country. Partnering closely with the Property Manager, this position oversees lease compliance, neighbor relations, property operations, and staff supervision while helping ensure Community First! Village remains a safe, welcoming, and well-managed community. As Community First! Village continues to grow, this role offers the opportunity to help shape processes, develop staff, and support the expansion of a community that is transforming lives.This is a full-time, exempt position reporting to the Property Manager. Due to the nature and requirements of the position, the hours are generally Monday through Friday, 8:30 am – 5:30 pm. Some nights and weekends may be required, as well as rotating on-call duties. Primary work location may shift based on operational needs and phase launch timing.Duties & ResponsibilitiesProperty Operations & Lease ComplianceResponsible for maintaining a safe and healthy Village community through the enforcement of community standards and lease agreements. Enforce housing contract rules and communicate fines or corrective actions.Oversee and audit lease violations issued to neighbors and maintain records of all communications.Organize, analyze, and assess incident reports and identify lease violation trends.Review high-profile incident reports and communicate all liability and significant community incidents immediately to the Property Manager.Oversee unit inspections to assess cleanliness and compliance with lease agreements and report high-priority concerns.Track unit-readiness timelines to ensure efficient turnover and occupancy compliance.Oversee the processing of rent payments and track delinquencies.Prepare and deliver notices in accordance with housing agreements and applicable law.Generate regular reports on occupancy, compliance, lease activity, and trends for the Property Manager.Conduct regular community walkthroughs to assess and document property and community conditions.Maintain overall administrative integrity of property management systems, ensuring tenant records, notices, charges, and financial data are accurate and current. Monitor and analyze the effectiveness of policies and procedures and make recommendations to the Property Manager.Develop standard operating procedures (SOPs) for administrative, leasing, and lease compliance functions and ensure adherence.Make recommendations for housing contract amendments.Assess lease violation trends to recommend strategies that improve neighbor retention.Conduct and oversee move-in and move-out inspections and document unit condition.Coordinate with move-in teams and case managers to ensure lease execution and occupancy timelines are met. Team Leadership & Cross-Functional Coordination Supervise Property Management staff.Train staff on leasing procedures, compliance standards, policy enforcement, and neighbor engagement expectations.Supervise and provide performance evaluations for Property Management staff to ensure accuracy in data entry, notices, and neighbor files.Serve as the primary escalation point for staff questions, difficult neighbor situations, and operational decisions requiring supervisory authority. Maintain strong working relationships with other MLF departments and external partners.Maintain communication with Supportive Services to provide eviction off-ramps when possible.Community Relations & Legal SupportDiscuss lease violations with neighbors and provide guidance in alignment with community policies.Attend eviction court hearings as the Property Management representative and maintain all legal files and case notes.Work closely with the Travis County Sheriff's Office to strengthen relationships with officers and oversee the sharing of evidence.Participate in planning and execution of community events and staff meetings.Assist in planning, presenting, and executing quarterly CFV Town Halls.Other duties as assigned.Knowledge, Skills, Abilities & PrinciplesMLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally. Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.2–3 years of property management experience, preferably in multifamily, affordable, or supportive housing environmentsProficiency in Excel, Word, and property management softwareAbility to maintain professional relationships with law enforcement, supportive services, and community partnersAbility to delegate tasks effectively while maintaining accountability and ensuring timely completionProven ability to train staff in system use, policy implementation, and best practices for customer service and lease complianceStrong organizational skills and attention to detailStrong problem-solving skills with the ability to act decisivelyAction-oriented with the ability to manage multiple projects in a fast-paced environmentAbility to be discreet and handle confidential information appropriatelyDemonstrated leadership in building a positive, collaborative work environment that supports team developmentSkilled in leading teams through high-pressure or sensitive situations with clarity and confidenceAbility to navigate conflict, de-escalate sensitive situations, and respond with sound judgment in alignment with community policiesAbility to work joyfully and connect with diverse populations and organizationsGood listening and communication skillsCollaborative spirit with the ability to work both independently and as part of a teamCommon sense, judgment, patience, compassion, and professionalismDemonstrates integrity and strives for excellence in workMust have a valid driver's licenseWork Environment & Physical DemandsAbility to move throughout Community First! Village's phases and other MLF properties, as neededAbility to work in an office setting as well as in outdoor and residential community environmentsAbility to work in all weather conditions, including heat, cold, rain, and other outdoor elementsAbility to lift up to 50 poundsAbility to walk, stand, and move throughout the property for extended periods of timeBenefitsDay one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD InsuranceGenerous Paid Time Off & Holiday PayMatching 401(k) Retirement PlanCorporate Discount ProgramProfessional Development OpportunitiesEmployee Assistance ProgramPaid Parental LeaveWellness Partnership BenefitsMLF VISIONWe empower communities into a lifestyle of service with the homeless.MLF MISSIONWe provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.GOALSTransform the way people view the stereotype of those who find themselves homelessReconnect the homeless to self, family and communityHelp the chronically homeless rediscover and utilize their God-given talents to do purposeful workConnect human to human, heart to heart through the fellowship of food and hospitalityInspire people into a lifestyle of abundance by giving their best firstBELIEF STATEMENTSThe vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family:God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed lifeBy virtue of being created by God in His image, we are all called to live in community and relationship with Him through each otherThe family is the original cell of social lifeYou shall love your neighbor as yourselfAll members of the human family are equal in dignityThe Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15CORE VALUESMLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around.​​​This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart.​​​Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values:Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control.Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low.Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do.Integrity: We define Integrity as a wholehearted commitment to doing right by God, ourselves, and others. This wholeheartedness shows itself in consistently choosing honesty, responsibility and ownership in all actions and decisions.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.