Site Manager

Experienced Site Manager

Bliss Car Wash is looking for an EXPERIENCED SITE MANAGER to join a growing team. At BLISS we make a difference one car at a time. It is not only about what we do, it's about who we are. We love to make people smile and we will do whatever it takes to make our guests happy. passionate and contagiously positive.

The Site Manager is responsible for the day-to-day operations from site upkeep to guest service, membership sales, as well as training a positive team. An outgoing and friendly personality with a passion for guest caring is a key component of this role. The Site Manager is responsible for ensuring a positive/safe experience for guests as well as providing a safe/positive working environment for employees.

This position requires adhering to all guidelines, including company policies and all local, state, and federal compliances.

Duties include, but not limited to:

• Manage site team and improve/maintain a clean, efficient site.
• Maintain high standards of personal appearance and grooming, which include wearing proper uniform attire as well as site team following uniform/appearance policy.
• Scheduling of site team by following company policy.
• Reviewing/approving employee timecards.
• Provide excellent guest experience by training the team on all internal and external programs and building guest loyalty through the membership program.
• Provide daily direction to the team and ensure safety and other compliance procedures are being adhered to.
• Anticipate, prevent, identify, and solve problems, as necessary.
• Train on-site open/close process and ensure the site is fully operational during business hours.
• Accountable for providing strong, positive, and proactive leadership to the team while providing direction, feedback, and holding them accountable for performance and results.
• Give corrective actions when needed following company policy/guidelines.
• Train the team on a high level of product knowledge, package details, upgrades as well as a membership program
• Follow through/train the team on offering the membership program to all guests.
• Maintains a safe work environment by following all safety protocols for the team and guests.
• Perform monthly OSHA training.
• Perform weekly inventory on consumables such as brooms, dust pans, tools, etc.
• Train the team and perform monthly product (chemical) inventory as well as ordering consumables.
• Perform and train on after-hours site cleaning by following the schedule (Cleaning site includes but not limited to Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.)
• Responsible for compliance with local, state, and federal laws.

Job Qualifications

Experience:

• MUST HAVE car wash Management experience.

Knowledge:

• Must always maintain the highest level of guest service.
• Ability to adapt to the ever-changing high-volume car wash while working in a team environment.
• Have the capacity to take initiative when problems arise.
• Flexibility to adapt to a variety of situations.
• Have attention to detail with the capability to prioritize and meet deadlines.
• Ability to work varied hours/days as business dictates.
• Ability and willingness to work at other locations as needed.
• Demonstrates ability to improve staff performance through motivation, training and setting clear expectations.

Leadership Skills:

• Written/verbal communication and documentation skills.
• Ability to multitask and have organizational skills.
• Must be able to lead, support and contribute to team goals.

Working and Environmental Conditions:

• Works mainly outdoors and at times indoors.
• Constant exposure to fumes from equipment, and cleaning solvents (ex. dust, fumes, and gases).
• The constant fluctuation in temperature and conditions (ex. heat, cold, humidity).
• Loud noise and vibration exposure.

Physical Demands:

• Must have the ability to lift up to 50 lbs.
• Ability to stand or walk for extended periods of time.
• Requires clear speech in English.
• Flexible hours, night and day, weekends, and holidays.
• Ability to operate all related equipment.

Language Skills:

• Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management and co-workers.

Reporting Relationships: Reports to the Operations Manager.

BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic. Sign-on Bonus is payable after 90 days of continuous employment.

We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable "Fair Chance" ordinances.