Cafe FOH/BOH Team Member

JOB SUMMARY

The Café Team Member is primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. They must work fast with a sense of urgency while delivering exceptional guest service and care.

RESPONSIBILITIES

Demonstrate the highest standards of guest relations and care when assisting guests at the counter. Provide advice, guidance, and recommendations on products and menu selection to ensure a positive experience and repeat business. Maintain adequate stock levels of supplies and consumables for the Café area. Manage queues and exceed guest expectations; upsell to maximize profit. Keep the Café and surrounding areas tidy and clean, including table clearing, washing dishes, and taking out trash. Handle guest complaints in the first instance and report feedback to the Leadership Team. Work within established guidelines and operating procedures. Measure and assemble ingredients for menu items. Properly cook and store food items at appropriate temperatures. Ensure compliance with all health code regulations. Maintain clear, well‑organized kitchen and storage areas. Participate in regular staff meetings and training, as required. Perform other duties as assigned by Leadership.

QUALIFICATIONS

Minimum of a High School Diploma or equivalent; some college preferred. Basic math skills (adding and subtracting) required. ServSafe or similar food handling certification preferred.

ADDITIONAL REQUIREMENTS

Friendly and engaging personality; good written and verbal communication skills; able to work under pressure. Comfortable interacting with members of the public, initiating conversations, and providing a sincere welcome. Willingness to learn, take instruction, work independently, support team members, and multitask. Effective, well‑organized, and efficient team player with a strong sense of discipline and urgency. Accountable for maintaining high personal standards of conduct and professionalism.

PHYSICAL REQUIREMENTS

Work days, nights, and/or weekends as required. Work in a noisy, fast‑paced environment with distracting conditions. Move about the facility and stand for long periods of time. Lift and carry up to 30 lbs. Urban Air White Marsh is an equal opportunity employer. #J-18808-Ljbffr Urban-Air-Adventure-Park