Office Administrator - Cool Clubs

Office Administrator - Cool Clubs

Cool Clubs is hiring for a full-time Office Administrator! This position will work five days per week, Monday through Saturday (Sundays off, plus one day off during the week). Customary work hours are 9:00am to 5:00pm but may be extended as work level dictates.

Cool Clubs is the international leader in custom golf club fitting. Our global locations boast the latest technology and offer customers an unrivaled tour fitting experience. We utilize TrackMan, our proprietary fitting software, and over 20,000 club combinations from the leading manufacturers to deliver guaranteed game improvement to our customers.

Our Office Administrator is responsible for handling an array of front-facing duties. Some tasks include interacting with customers, answering phones, assisting fitters and scheduling fitting appointments. Throughout these interactions, they must maintain a high level of professionalism and present Cool Clubs in the best light possible.

Front of House:

• Greet all customers who enter the store in a friendly and welcoming way
• Answer phones and manage general voicemail box
• Manage View email address on click.appcast.io email account
• Book fittings and help manage fitting calendar
• Assist fitters with maintaining customer info and records
• Provide service to customers during fittings (beverage, etc.)
• Assist fitters with customer packets and documentation
• Contact customers and manage pick-up closet
• Assist with general cleanliness of the store

Order Tracking:

• Fluently understand order tracking system
• Provide order updates to customers as needed
• Update system as needed (pick-ups, notes, etc.)

Back of House:

• Assist with ordering front of house supplies

Other Duties:

• Help management with marketing campaigns (content, etc.)
• Help fitters stay organized
• Utilize all safety protocols and equipment as set forth by the employee handbook and company policies

Required Job Skills:

• Excellent time management skills
• Excellent phone etiquette skills
• Highly organized
• Proficient computer skills in Microsoft Office and Point-of-sale (POS) Systems

Preferred Job Skills (not required):

• General knowledge of the golf industry
• Retail experience
• Customer service experience
• Experience with TrackMan or similar launch monitor technology is a plus

Cool Clubs is part of the Worldwide Golf familya growing, 50-year-old business with over 95 stores across more than 25 stateswhich includes well-renowned golf retail and e-commerce brands, including:

• Roger Dunn Golf Shops
• Edwin Watts Golf
• The Golf Mart
• Golfers' Warehouse
• Van's Golf Shops
• Uinta Golf
• Las Vegas Golf Superstore
• Golfdom
• Mike's Golf Outlet
• Golf and Ski Warehouse
• Cool Clubs
• Worldwidegolf.com
• Globalgolf.com
• Fairwaystyles.com
• Getclubs.com