Senior Manager - Communication Consulting

Communication and Change Management Consultant

With a career as a Mercer human capital consultant, you will help companies of all sizes and industries solve their greatest challenges by designing and implementing workforce strategies that drive growth. We help organizations create an employee experience that makes the right talent want to join, stay, and deliver their best performance.

Mercer is seeking candidates for the following hybrid  Communication and Change Management Consultant position based in Chicago. In this role, you will develop and implement communication and change strategies that support open enrollment, benefits and compensation initiatives, policy and process changes, system implementations, and other organizational transformations.

We will count on you to:

• Assist in designing and developing communication and change management strategies that deliver effective and engaging employee communications across multiple industries and support awareness, understanding, and adoption of change.
• Develop communication plans for open enrollment and other client initiatives, including benefits, compensation, policy updates, process changes, technology implementations, and organizational transitions.
• Conduct audience analysis, stakeholder mapping, and change impact assessments to inform messaging, channel strategy, timing, and delivery.
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools.
• Conduct editorial reviews of communications and manage content, coordinating reviews with compliance, technical, editorial, client, and vendor stakeholders, and incorporating necessary edits.
• Perform project management duties, including developing and maintaining project plans, overseeing budgets, coordinating team activities, participating in and facilitating client meetings, managing printers, and other associated tasks.
• Partner with clients to identify risks, dependencies, gaps, and barriers to adoption in executing communication and change work plans.
• Support measurement of communication effectiveness and change adoption, including gathering feedback, tracking progress, and recommending improvements.
• Interact independently with clients regularly, answering questions and providing requested materials.
• Coordinate across workstreams to identify dependencies, gaps, and risks in executing communication strategies and work plans.
• Leverage and guide resources such as writers, graphic designers, and analysts to accomplish work and meet performance standards.

What you need to have:

• Bachelor’s degree in English, business, communication, journalism, human resources, or a related field.
• Minimum of 7 years’ extensive experience in corporate communications and/or change management, including HR, compensation, benefits, retirement, policies, and organizational change; or 5+ years of HR/communication consulting experience in a professional services firm.
• Exceptional written and oral communication skills, including public speaking, advanced editing, proofreading, composition, and proven technical and persuasive writing abilities.
• Strong attention to detail with excellent organizational and project management skills.
• Strong command of MS Word and PowerPoint.
• Ability to prioritize and manage multiple concurrent deadlines.

What makes you stand out:

• Experience as a communication and change management consultant in a professional services or consulting firm is highly preferred.
• Experience developing communication strategies that support employee adoption of new programs, processes, policies, systems, or organizational changes.
• Experience supporting open enrollment communications and broader HR or enterprise change initiatives.

What’s in it for you?

• A company with a strong brand and experience developing solutions for today’s and tomorrow’s toughest challenges.
• The opportunity to contribute intellectual capital and leadership as part of THE global leader in human capital consulting.
• A culture of internal mobility, diversity, inclusion, and collaboration, with Employee Resource Groups that provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations.
• Flexible work opportunities for work/life balance.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting View email address on careers.marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $104,400 to $208,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.