Patient Access Specialist

Patient Access SpecialistHarbor is seeking a Patient Access Specialist to join the Toledo team! This position is responsible for assisting, engaging, and screening potential and on-going clients to determine appropriate services while executing exceptional customer service skills.Position is part-time, 30 hours per week.Education/Experience/Other RequirementsAn Associate's degree in business or closely related field, preferred. May substitute previous experience in medical/mental health administrative support services in lieu of associate's degreePrevious data entry experience is required.Excellent customer service skills required; Ability to communicate clearly and effectively with a variety of people and be a team player.Flexibility, ability to multi-task 3 or more tasks simultaneously, and excellent organizational skills also requiredAbility to adhere to strict client confidentiality standards and policiesMust be proficient and accurate in computer use, including Microsoft Outlook and Word.Essential Job Competencies/Primary Duties:Delivers excellent customer service in the manner prescribed by the company's customer service standards and takes appropriate action as necessary to clearly understand and resolve client needs on first call, whenever possible.Answers all calls in a professional, engaging, warm, courteous, and efficient manner in accordance with organization's Vision with regards to service excellence efforts. Transfers calls or takes accurate written messages for proper and prompt delivery, when necessary.Engages all callers and follows call through to completion scheduling into electronic health record including new appointments, hospital discharge appointments, follow-up appointments, cancellations, referrals and rescheduling.Obtains and enters into the computer system the admission information during initial and on-going client contact according to Harbor policy.Receives and completes all necessary follow-up including scheduling of all referrals assigned.Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.Recognize and respond appropriately to crisis situations by referring to a clinical therapist, a manager, Urgent Care, or police emergency services.Attends team meetingsWork from any assigned location.Keep current with communication via contact notesAssist in the training of co-workers, students and volunteers in admission procedures.Verify Medicaid insurances and direct clients who may need additional funding through the Board of Mental Health.About Harbor:A leading provider of mental health and substance use treatment for over 100 years350+ clinical staff serve over 24,000 clients across multiple locations and in the community each yearServices ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!Why Work for Harbor?It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:Medical, dental, and vision coverageRetirement plan with company matchGenerous paid time off, sick time, and paid holidaysTuition and professional license reimbursement programsClinical supervision hours offeredAbility to make a difference in your community!Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.