Administrative Assistant

$21.5 - $30.12 per hour

University of Maryland Medical System

Job Requirements

Shift: Day, full-time, 06:45 am - 03:15 pm

Supports the efficient day-to-day operation of the department by performing administrative duties (e.g. typing, copying, filing, data entry, appropriately routing phone calls, mail distribution and greeting visitors, etc.)

Principal Duties:

Answers electronic communications and phone calls, directing calls to appropriate parties or takes messages.
Performs general office duties such as establishing and maintaining official documents and records in appropriate files; ordering supplies; sorting and distributing mail, including faxes and emails.
Conducts research, compiles data and prepares correspondence/documents for consideration
Greets and screens visitors and assist and answers routine questions.
Reviews a variety of materials, including reports memos, and letters for content and recommends changes were appropriate.
Maintain department and assigned management team member's calendar and coordinates appointments and department events.
Prepares check requests, orders and maintains office supplies as needed.
Coordinates events and functions with other departments as necessary.
Performs other administrative duties as assigned.

Customer Service

Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as "How may I be of help to you?" using the customer's name as soon as it is learned.
Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
Keeps customer's information confidential, including public places such as elevators or the cafeteria.
Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
Demonstrates commitment to excellent service recovery when a customer's expectations have not been met.

Work Experience

Education/Knowledge

Attained Level: Entry level (High School Diploma or GED equivalent)

Applicable Experience

Experience (years): Required: 1 - 3 years
Experience (describe required & preferred): Three years' administrative experience desirable. Experience with front desk/receptionist duties, using fax machine, copier, phone, and varied computer software.

Benefits

Compensation

Pay Range: $21.50 - $30.12
Other Compensation (if applicable): Shift Differential

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Vacancy posted 5 days ago

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