Account Manager - Technology Infrastructure

Feyen Zylstra is a team of hardworking doers and thinkers proud to use our brains and brawn to solve the complex problems associated with the design, installation, and maintenance of electrical and low voltage systems. We tend to work in industries like healthcare, industrial manufacturing, commercial, and data centers where our customers benefit most from our technical expertise and the experience we provide them.

We exist to have a positive impact on the lives of people. This starts with our FZers and a commitment to providing safe and energizing work environments, opportunities to learn and grow, and great pay and benefits. It then moves to our customers and a passion for helping them solve their most challenging problems. When we are successful in meeting the needs of our employees and our customers, we have the opportunity to have a positive impact well beyond ourselves in each of the communities where we live and work.

FZ is headquartered in Grand Rapids, Michigan and is focused on serving customers throughout Michigan, Tennessee, and the Carolinas.


FZ is looking for an Account Manager - Technology Infrastructure for the Grand Rapids office. This role is responsible for the ongoing development of new and existing accounts within the structured cabling group. In addition, responsibilities will include the sales and direct supervision of all structured cabling projects from proposal to completion of project(s), selling network cabling projects and services to commercial and industrial customers.

What We're Looking for:

• A Technical Leader. Your expertise is a huge asset. It gives you credibility with your customers and allows you to find solutions to their hardest problems. You pass this expertise down to field teams, ensuring their development and project success. Above all, you lead the way with Safety.
• A Problem Solver. Your skills include prioritization, delegation, risk assessment, communicating and multi-tasking. When problems arise, things get off track, or an emergency presents itself, you roll up your sleeves to collaborate, direct, and get the job done.
• Process Oriented. You recognize that problems can be mitigated through proper use of processes, standards, and early risk assessment.
• A Scorekeeper. You understand the importance of measuring progress and results, financial and otherwise. You hold yourself accountable to meet your goals and maintain customer satisfaction. You connect strategies to outcome and results. The success created through solving customers' toughest problems creates trust and garners more business.
• A Relationship Builder. Whether it is with a GC, subcontractor, vendor, or coworkers, you realize that relationships are important. You are visible and accessible on job sites. You can confidently influence others and resolve conflict. You treat others with respect, appreciate differences, collaborate on the big things and communicate to prevent and avert problems.

Key Qualifications:

• High school diploma or GED
• 5+ years of extensive experience/knowledge of cabling, construction, design, estimating, finance and management required.
• Experience in a customer-facing role.
• BICSI and/or RCDD certifications preferred
• Thorough understanding of industry codes, corporate practices, processes, standards, etc. and their impact on project
• Performance and customer satisfaction is essential
• Superior communication and interpersonal skills required.

We offer generous benefits, competitive compensation, paid time off, training and development, the opportunity for growth, a safe work environment, and the chance to work with a winning team in a great company culture. Candidates are required to pass a pre-employment drug screen. FZ is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes.