Pharmacy Benefits Support Specialist

Job Description

Job Description

Pharmacy Benefits Support Specialist

Location The Colony, TX | Onsite

COMPENSATION & SCHEDULE

• $22 per hour

• Schedule: 8 hour shift between 9a-7p CST | Weekend/Holiday rotations required

• Start Date: August 24th, 2026

• Training: Mon - Fri | 8:30a - 5:30p

ROLE IMPACT

The Pharmacy Benefits Support Specialist ensures patients and pharmacy partners receive accurate, timely support related to prescription benefits and claim inquiries. This role drives first-contact resolution, maintains compliance with healthcare regulations, and delivers a professional, patient-centered experience across phone, email, and chat channels. Success is defined by accuracy, efficiency, and clear communication in a high-volume healthcare support environment.

Key Responsibilities

• Serve as the primary point of contact for patients and pharmacy partners via phone, email, and chat

• Research and resolve prescription claim issues, benefit questions, and coverage inquiries

• Support prior authorization and benefits-related requests with accurate documentation in internal systems

• Clearly explain pharmacy benefit information, coverage details, and next steps to patients

• Escalate complex or sensitive cases to appropriate internal teams for resolution

Licenses & Certifications

• Active Pharmacy Technician (Pharm Tech) license required

*Employee will need to obtain PTBC or ExCPT certification within 6 months of hire (if not already certified)*

• High School Diploma or GED required

Clinical Skill Set

• Pharmacy benefits support and insurance verification

• Prescription claim review and resolution

• Prior authorization processing

• Healthcare documentation and case management systems

• HIPAA compliance and patient confidentiality standards

• Multichannel patient communication (phone, email, chat)

Preferred Skills

• Experience supporting pharmacy benefits, insurance verification, or healthcare claims

• Familiarity with CRM, ticketing, or case management systems

• Bilingual communication skills

Legal Notice

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!