Lead Concierge

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:
The Bachelor Gulch Club Concierge serves as a key ambassador of the Club, delivering exceptional service and personalized attention to Club members and their guests. This role is responsible for enhancing the overall member experience by anticipating needs, providing accurate and timely information, and coordinating a variety of Club services and amenities.Working closely with the Club team, the Concierge supports daily operations by assisting with event registration, dining and

activity reservations, transportation coordination, and general member inquiries.
The ideal candidate is professional, warm, detail-oriented, and thrives in a hospitality-driven, high-touch environment. As the first point of contact for many members, the Concierge plays a critical role in fostering member satisfaction, trust, and long-term loyalty.

Job Specifications:

• Starting Wage: $22.00/hr - $23.00/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours availabl
• Minimum Age: At least 18 years of age
• Housing Availability: Yes
  

Job Responsibilities:

• Concierge Services: Provide exceptional, personalized assistance to Bachelor Gulch Club members and their guests by coordinating transportation, dining, spa services, on-mountain cabin dining, and local activities. Responsibilities also include issuing ski passes and member ID cards. Utilize systems such as ALICE, Outlook, TEAMS, POS, and Guest. Connect to support service delivery.
• Strong knowledge of the local area and community is preferred to enhance the member experience.
• Member Experience: Serve as a key point of contact for member inquiries, activity reservations, event registration, and general Club support. Anticipate needs and provide timely, thoughtful service that exceeds expectations.
• Daily Operations Support: Assist with day-to-day Club operations by maintaining a welcoming and organized environment. Coordinate closely with other departments to ensure seamless service delivery.
• Equipment Coordination: Assist members with ski-related services, including valetcoordination and scheduling ski tunes.
• Member Relations: Foster strong relationships with members by addressing and resolving concerns promptly and professionally, reinforcing a culture of trust and high service standards.
• Team Collaboration: Work closely with the Bachelor Gulch Club team and contribute to a collaborative, service-driven environment.
• Food & Beverage Oversight: Oversee all complimentary snacks and beverages offered in the Club Lounge, ensuring items are attractively presented and consistently restocked. The Concierge will be TIPS certified to serve alcohol as part of the Club’s limited bar service.
• Assist with lounge inventory management, ordering, and reporting as needed.
• Retail Sales: Support the small Club logo wear retail program through light merchandising,inventory management, and sales.
  

Job Requirements:

• High School diploma or equivalent – required
• Some college experience – preferred
• Prior guest service experience – required
• Guest Connect or other Point of Sale software - required
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) - required
• English required. Can professionally communicate verbally and in writing - required
• Valid, active driver's license -- can pass MRV check – required
• Ability to lift and transport 30 pounds - required
• Must be able to work the whole season, to include scheduled weekends and holidays - required
• Adherence to Presentation Policy – required
• Demonstrates attention to detail – require

The expected pay range is $22.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  516080
Reference Date: 07/21/2026 
Job Code Function: Front Office