Account Manager, Employee Benefits

THE OPPORTUNITY Employee Benefits Account Management provides critical support to clients through day‑to‑day program oversight, client advocacy and systems management in order to effectively manage their health and welfare programs. The Account Manager facilitates positive and effective relationships with sales and/or account team colleagues. DUTIES & RESPONSIBILITIES Manages all aspects of the account‑service process. Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures. Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability. Establishes and maintains strong business relationships with clients and insurance carriers. Acts as client point of contact for day‑to‑day eligibility, claims, billing and benefit administration inquiries; serves as liaison between clients and insurance carriers to resolve service issues. Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data. Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients; makes appropriate recommendations to clients in response to those changes; attends industry related continuing education training and courses. Updates open enrollment packets including current benefits and rates for all lines of coverage, COBRA administration forms, written plan documents and summary plan descriptions on an annual basis for clients; may also include 5500 filings. Submits BOR letter to all carriers and follows up to obtain contracts, current renewal and current benefit descriptions. Performs marketing to carriers. Prepares quotes and proposals. Assists client with all billing issues including auditing and reconciliation. Gathers data and prepares/conducts presentations (Renewal/OE/Post Renewal Debrief). Leads implementation of new and renewal plans or programs. Applies client awareness of other HUB resources, carrier/vendor offerings and emerging industry trends. Prepares and/or peer‑reviews (and delivers, if applicable) the EB Comp Disclosure. Obtains post‑enrollment numbers for each plan. Prepares annual legal notices. Facilitates Ben Admin/HRIS System Updates (Ease, ADP, Paylocity, etc.). Sets up HR Advocacy Tool, legal compliance resources and wellness value adds. Reviews contracts, line‑by‑line, for accuracy. Participates in carrier/vendor program implementations and initiates payments to vendors. Partners with producer(s) to develop and implement client benefits strategies, including designing benefit programs based on client objectives, performing financial analysis, plan assessment, benchmarking, funding alternatives. Performs other duties and projects as assigned. QUALIFICATIONS High School Diploma / GED; college degree strongly preferred. 3‑5 years of benefit insurance related experience (brokage preferred) or equivalent combination of education & experience. Life & Health License or willingness to obtain with 3 months. Preferably bilingual. Knowledge in small group / large group. KNOWLEDGE / SKILLS / ABILITIES Ability to effectively and professionally communicate orally and in writing with internal and external customers. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Critical thinking: ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Desire to learn and grow within the insurance industry. Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately. Confidence and demeanor to effectively interact with all levels within the organization. Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients’ needs. Ability to effectively work with a team and coach others in developing their skills and abilities. Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly. Problem solving: ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy. Computer skills: proficiency with Microsoft Office Suite, Outlook and agency management systems. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. WORKING CONDITIONS AND PHYSICAL DEMANDS This position primarily involves remaining in a stationary position for the majority of the workday. The person in this position frequently communicates with colleagues and clients both in person and on the telephone; must be able to communicate and exchange accurate information. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. COMPENSATION & BENEFITS The expected salary range for this position is $60,000 - $76,000 depending on geographical location and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid‑time‑off benefits, and eligible bonuses, equity and commissions for some positions. EEO & DISABILITY STATEMENT HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available at HUB follows the E‑Verify program. #J-18808-Ljbffr