Manager, Contract Administration

Supporting Sales Administration

As a member of the professional staff, contributes general knowledge and skill in a discipline area to support team and/or department objectives. Generally, works under close supervision or within well-established guidelines to complete routine tasks. Supporting the contract work of Corporate Marketing and Sales as well as New Owner Administration as applicable, including monitoring contract quality, procedures and methodology. Assists in ensuring all contracts adhere to policies for the site and the company, as well as all legal requirements.

Performs the following types of basic tasks: analysis, auditing, budgeting, forecasting, programming, research, report generation, and software integration. Responds to, solves and makes decisions on standard/routine business requests with limited risk. Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff. Assists more senior associates in achieving business results by: utilizing technical knowledge and skills to enhance business processes. Establishing priorities for self and, where appropriate, others. Allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups. Contributing to department/unit budget as appropriate (i.e., input, following guidelines, etc). Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge. Performs other duties as appropriate.

Maintaining Sales Administration Goals: Assists in monitoring contract quality, procedures and methodology. Supports Corporate Marketing and Sales as well as New Owner Administration on contract work. Coordinates with Corporate and Sales Management on any modifications to contract paperwork. Communicates to Membership Executives and Sales Management regarding status of contracts, additional information required, follow up needed, tracking, etc. Assists in ensuring all contracts adhere to policies for the site and the company, as well as all legal requirements. Produces daily and weekly reports as requested relative to sales, cancellations and defaults. Assists in ensuring all corporate and accounting policies are followed and site remains in compliance with corporate, state and federal policies regarding sales reporting and cancellations. Assists in ensuring all contracts are processed, converted and batched with an emphasis on accuracy and efficiency. Conducts daily reviews of available inventory, providing reporting and tracking as needed. Assists in ensuring timely notification to Membership Executives and follow through on cancellations, defaults and BNQs. Assists in identifying opportunities to enhance the effectiveness of business processes. Trains and monitors membership executives' contract and closing paperwork for correct representations.

Managing and Conducting Human Resource Activities: Assists in recognizing and celebrating team successes. Coordinates contract administration staff schedules to accommodate peak periods as well as slow periods. Supports the development, mentoring and training of employees.

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Demonstrates personal integrity. Uses effective listening skills. Demonstrates self-confidence, energy and enthusiasm. Manages group or interpersonal conflict effectively. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Education and Experience: 2-year degree from an accredited university in Business Administration or related major 3 years' experience in sales administration, real estate, finance or related professional area. Or 4-year bachelor's degree in business administration or related major 1 year experience in sales administration, real estate, finance or related professional area. Notary public preferred. Bilingual: Japanese required.