Senior Program Manager

Senior Program Manager

On the day Fallon opened its doors without a single client, it did so under the headline, "A new advertising agency for companies that would rather outsmart the competition than outspend them."

More than 40 years later, and this mantra is unwavering. We are a creatively-led agency who pinned our public reputation on our commitment to smarts.

Smart brands create something of value in the world: entertainment value, social value, and belief value. Smart brands are additive to peoples' lives and to culture. They help build ideas in the world, and they leave something behind.

Overview

The Senior Program Management is responsible for the health and quality of large-scale client projects, focusing on maintaining margin, delivery efficiency and quality, risk mitigation and resolution, and the management and mentorship of 1-3 Program Managers.

The ideal candidate should have experience structuring and leading marketing and advertising projects comprised of multidisciplinary resources and parallel lines of business, with demonstrated success in collaborating with key agency stakeholders, including but not limited to Creative, Client Services, Finance, Strategy, Data and Analytics, Media, and Technology. Experience with managing multi-channel engagements (video, TVC, print, digital, experiential, activation, etc.) is required.

They will also possess a proven ability to represent the Program Management discipline with internal and client stakeholders, and be deft at building and maintaining strong relationships with agency, client and third-party partners. They will work with these entities to proactively solve challenges and contribute to the development of processes that adapt to evolving business challenges, best practices and industry standards.

Responsibilities

• Manage large projects independently from initiation through completion
• Partner with Creative to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery
• Active partnership with Resource Management, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative and award-winning creative ideas
• Work with account and client stakeholders to instill and enforce processes, workflows and tools that support the profitable delivery of client work
• Proactively manage, provide guidance, and develop clear communications around program and business-related risks, including mitigation planning and crisis management
• Responsible for the scoping and management of multiple concurrent large scale-projects and client engagements totaling over $4-8MM annually
• Partner with Client Service and Finance leads to actively manage business challenges, client relationships, developing annual scopes and contracts, estimates and staffing plans against scoped work, and maintaining profit margin
• Maintain and enforce high standards of communications and documentation, including status, financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices and asset management, etc.
• Maintain departmental values, vision, direction and responsibilities with team stakeholders
• Provide solutions-oriented management with a strong ability to creatively solve problems with a positive, professional demeanor and a high degree of emotional intelligence
• Contribute to a culture of delivery efficiency and excellence with direct reports and larger Program department
• Partner with internal team to continuously optimize existing operational processes and systems, ensuring buy-in and compliance with directs
• Work with Senior level stakeholders to manage client relationship and actively provide ideas to upsell work
• Actively participate in agency new business opportunities/initiatives

Qualifications

• 4-6 years program management experience in a creative services organization working with cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing
• Strong written, verbal, and interpersonal communication skills
• Solutions-oriented mindset with a strong favoritism towards action
• Expert at managing traditional, digital, social, broadcast, OOH, radio and print deliverables
• Excellent presentation and communication skills
• An ability to motivate, support and understand their teams
• Comfortable in a fast paced, growing environment
• Demonstrated understanding of project management methodologies, process and tools, including staffing, scoping, estimating, burn management
• Experience adapting project management methodologies (Agile & Waterfall) to the needs of a given project/client
• Experience partnering with integrated and production teams to drive production process in areas of broadcast/video, print and digital
• Familiarity with Smartsheet, Workfront and Microsoft Teams

Additional Information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io.

All your information will be kept confidential according to EEO guidelines.