Certified Medical Assistant

Job Profile Summary This role focuses on providing medical and clinical support services to patients, including preparing patient rooms, escorting patients, taking vitals, documenting patient information, assisting physicians with procedures, and educating patients on specimen collection. It also performs clerical and administrative duties in support of clinical operations. A clinical technologist with specialized vocational education, training, and experience will be most commonly applied to patient care and/or scientific/laboratory jobs. The position is a senior level role requiring broad knowledge of operational procedures and tools obtained through extensive work experience and vocational or technical education. The employee works under limited supervision for routine situations, analyzes atypical problems, provides assistance, and may lead or train entry‑level employees and daily operations. Job Overview Under general supervision of licensed personnel, the position is responsible for continuous, efficient, and smooth patient flow in the outpatient/ambulatory setting. The employee acts as a patient liaison with both clinical and administrative responsibilities, plays a role in the revenue cycle process, clinical operations, and patient experience, and responds to hourly variations in patient volume, clinician and room availability to maximize efficient use of space and resources in the clinic. The employee identifies and provides necessary clinical and administrative preparation pertaining to patient care according to protocols, assists with patient care as warranted, and may administer immunizations per clinic needs. Minimum Qualifications High school diploma or equivalent. Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA). Basic Life Support (BLS) Certification or obtain within three (3) months. Two (2) years of Medical Assistant experience. Preferred Qualifications Three (3) years of Medical Assistant experience. Bilingual. Experience with electronic medical record systems. Duties and Responsibilities Controls and monitors patient flow to maximize efficient use of providers and exam rooms; communicates delays to patients and providers and adjusts room utilization and assignment based on patient volume and provider availability. Prepares medical record for patient visit, confirming accuracy with patient identifiers and entering chief complaint and social history, interviewing the patient as needed. Exercises a high degree of customer service in all interactions with patients, internal and external customers. Provides a safe, comfortable, and clean environment for patients and families. Escorts patients to exam rooms and prepares them for provider visits, including pediatric, adult, or geriatric patients, ensuring comfort, privacy, and safety. Ensures patient and personal safety, completes a fall risk assessment, and may sit with a patient who requires monitoring. Prepares exam rooms according to the needs of each patient’s visit. Assists and/or chaperones providers/nursing staff with physical exams, treatments, and procedures as necessary. Performs and records vital signs and patient‐reported pain level, and reviews medication list with the patient. Collects specimens and/or ensures necessary supplies and equipment are ready for the provider during the visit. Performs point‑of‑care testing as ordered, including urine dips, HCG testing, Strep A, HGB A1C, and glucose testing. Performs quality control checks on equipment. Assists in arranging diagnostic testing and surgical procedures under the direction of the nurse or physician. Assists with patient billing by ensuring CPT codes, diagnosis codes, and all supplies and procedures are indicated on charting. Ensures outside paperwork is scanned into the patient’s electronic medical record. Processes and tracks referrals and prior authorizations as requested or ordered by provider, notifying the provider of patient requests for referrals and prescription renewals. Stocks, maintains, and rotates medical supplies in clinic rooms daily according to demand, monitors expiration dates, and orders supplies as needed. Participates in unit‑specific quality improvement projects such as hand‑washing audits, time‑outs, refrigerator/medication logs, and daily/monthly code cart checks. Provides administrative support including coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing. May administer immunizations as needed. Trains and orients new medical assistants and precepts students. May perform hand hygiene audits. May be asked to cover satellite locations. Physical Requirements Occasional lifting of 30–35 pounds and turning of patients. Prolonged standing and walking. Occasional twisting, bending, reaching, pushing/pulling, sitting, kneeling, and squatting. Exposure to infectious diseases and possible carcinogenic chemicals. Exposure to blood‑borne pathogens. Requires fine manual dexterity to lift and maneuver patients. Requires visual and aural acuity necessary to monitor patient care. Skills & Abilities Demonstrates organizational skills and attention to detail; prioritizes work and completes tasks in a timely manner. Works independently and accurately with excellent follow‑through. Basic to moderate computer skills including documents, spreadsheets, e‑mail, and automated scheduling software; navigates electronic medical record systems. Ability to read, write, and spell in English to ensure accurate message taking and documentation. Good interpersonal skills. Knowledge and ability to use universal precautions and patient handling procedures. Completes and passes competency exams in the waived test list for practice. Provides care to patients throughout the life span, considering aging processes, human development stages, and cultural patterns; interprets age‑specific data and response to care; provides age‑specific communication. Maintains sensitive and confidential patient information according to HIPAA. Has the capability to make decisions to ensure patient safety and promote quality patient care. Pay Range $24.00 - $28.80 #J-18808-Ljbffr Tufts Medical Center, Inc.