Distribution Customer Service Agent

Distribution Customer Service Agent

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

We believe our employees are our greatest competitive advantage, by focusing on our values and culture we make Expeditors' greatest competitive advantage in global supply chain services.

"You'd be surprised how far we'll go for you."

Job Description

Customer Service:

Relationships:

Clerical:

• Daily process and input of all customer orders and distribution account(s).
• Provides daily operational reports that are accurate and timely.
• Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests and post inventory records.
• Assists others in their duties with all distribution accounts.
• Performs invoicing through ETMS.
• Conducts billings, including associated back-up and documentation.
• Provides daily operational reports that are accurate and timely.
• Performs daily data entry for receiving, order allocation, shipping and inventory management.
• Rates domestic transportation bills.
• Coordinates special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
• Trace orders as required and notify customers of any activity concerning their order.
• Ensure proper invoicing of accounts by verifying computer-generated invoices.
• Maintain damage records and backorder logs. Handle returned merchandise in an efficient manner and ensure proper credit is given to the customer.
• Inputs all receipts, putaways, moves, picks, shipments and cycle counts
• Provides warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Reports customer feedback to management, including any signs of customer dissatisfaction.
• Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Provides support with other miscellaneous projects, filing and research.
• Oversees all paperwork associated with orders and maintain the corresponding files.
• Maintains a current and accurate procedures manual that details the processing requirements for each account.
• Answers phone calls and operate various types of machines and computers necessary to perform duties.
• Effectively corresponds with customers as required. Provides support with other miscellaneous projects, filing and research.
• Receives inventory.

Qualifications

• Six months to one year related experience and/or training; or equivalent combination of education and experience
• Previous customer service experience
• History of excellent attendance practices
• Proven ability to work as part of a team, under high pressure and tight deadline
• Willing to put in extra hours, as required
• Well-organized, innovative, self-motivated
• Good problem solving skills
• Fully proficient with various software applications preferably with a base knowledge of inventory control.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits:

• Competitive salary
• Matching 401(k) plan
• Health, Life and Long Term Disability Insurance provided - full premiums paid by Expeditors
• Stock Purchase Plan
• Training and Personnel Development Program