Principal Experience Design Researcher

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.Need Help?If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility or call View phone number on click.appcast.io (accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Truist is on the verge of a big move—a move that aims to alter the course of banking as we know it. And to do that we are looking for some unique talent. Our rapidly growing team is looking for the best people to join our cause to drive Journey-led transformation. If you’re passionate about your craft, driven to create change, and interested in joining a team doing transformative work, let’s talk.Your projects will be cross platform and CX interacting with the bank. Your role help us innovate in journey rooms to provide value. The journey room is where those innovations lift off. Are you passionate about the client?• The Principal Experience Design (XD) Researcher delivers business objectives through the creation of superior digital user experiences for Truist clients, prospects, and employees with leadership and strategy responsibilities that cross product lines.• The Principal Experience Design Researcher provides leadership for a user research program that supports solutions developed within and across assigned business segments throughout the entire product life-cycle from conception through release and redesign.• Experience Design research creates a competitive advantage for Truist by understanding client needs, gathering client feedback on concepts and released products, and providing user data that can drive strategic product development decisions.• This role is a key liaison with internal teams such as financial product development, operations, marketing, digital product development, design, technology, legal, risk and compliance. • This role must ensure that gaps in the prospect and client experience — wherever they may occur in the journey — are addressed.Success will be evident through the alignment with company priorities and client sentiment measurement expectations.ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Develop industry-leading expertise in multiple research techniques that are critical to the research needed by the business. Lead the internal usage of those techniques to ensure quality and efficiency.2. Lead research activities for multiple groups of Agile teams, identifying opportunities, prioritizing efforts according to business value, educating teams on value, and measuring business outcomes.3. Mentor and develop exceptional design talent. Teach by showing and doing. Play an active part in evaluating, recruiting, hiring and developing talent. Develop a culture of design excellence. Demonstrate thought leadership and be seen publicly as a leader in design.4. Develop/measure Experience Design key performance indicators that correlate with business revenue and financial key performance indicators. Manage and oversee user research conducted by others to scientifically measure the user experience and those key performance indicators.5. Scientifically conduct user research studies to provide measurements of value to the client that can be used to refine product strategies and that identifies client needs, met and unmet by current Truist products.6. Identify and adopt new and emerging user experience research techniques, technologies, and methodology process improvements to improve efficiency and value of user research data collected.7. Manage and direct user research vendors and tools. Create a vision, direction and roadmap of how third party research vendors will be used to supplement our internal research capabilities, including research tool suppliers, survey vendors, market research companies, and outside consultants. Supervise consultants and research contractors to ensure quality of deliverables.8. Serve as a consultant to ensure appropriate research techniques are utilized. Estimate time, effort and costs of different approaches to guide the selection of a research approach, what to do internally and what to outsource, size and scope of the research, and data to collect.9. Plan and conduct user research using techniques such as usability testing, remote moderated and unmoderated studies, performance benchmarks, competitive benchmarks, structured surveys, user interviews, focus groups, ethnographic research, contextual inquiry, opinion benchmarks, longitudinal studies, diary studies, concept testing, card sorting and tree testing.10. Analyze research data scientifically using the appropriate statistical analysis, comment analysis, and other quantitative and qualitative data analysis techniques. Summarize research findings for project teams by creating usability problem lists, user requirements, and personas, scenarios, and presentations.QUALIFICATIONSRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. MS degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, HCI, Human Factors, other related field or equivalent work experience.2. Minimum of 6 years of experience in the role of an experience design researcher.3. Minimum of 2 years of experience overseeing the experimental design, moderator guides, statistical analyses, and final reporting of other user researchers to ensure quality and accuracy.4. Extensive knowledge of research techniques and the understanding of when to use what technique to ensure validity of data collected when conducting research with human participants. Extensive knowledge of experimental design obtained through post-graduate education to ensure bias is not introduced in the conducting of user research. Command over a wide range of qualitative and quantitative methods.5. Strong track record of conducting research complex projects and delivering transformative insights. Scholarship, recognition, or other demonstration of authoritative subject matter expertise in a relevant topic of particular focus, such as a methodology, domain of inquiry, or area psychology. Proven experience representing and evangelizing user research to business partners.6. Team-oriented leadership style that exemplifies a strong work ethic, high energy and commitment to achieving goals.7. Solid teamwork and interpersonal skills and ability to express broad technical concepts in clear and concise business terms for interaction with all levels of management.8. Solid negotiating skills and ability to create win-win scenarios.Preferred Qualifications:1. PhD in UX, Interaction Design, Human-Computer Interaction, Psychology, Sociology, UX, HCI, Human Factors, or related field. Experience in agile development.2. Strong background in the statistical analysis of results generated through research with humans, utilizing parametric and nonparametric statistics and statistical analysis software such as SPSS or SAS. Experience with management of large datasets.3. Experience using a remote usability platforms such as UserZoom, UserTesting.com or others.4. Background in Cognitive/Applied/Experimental Psychology, or Behavioral Economics.5. Banking or financial services experience.Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.EEO is the Law Pay Transparency Nondiscrimination Provision E-VerifySummaryLocation: Virginia Beach, VA; Raleigh, NCType: Full time