Manager, Dining Operations

We Are Inspired to Serve. Join us! Provides supervision of service operations for food preparations and service operations to ensure resident enjoyment and satisfaction. Contributes to account revenue and operating profit contribution through the implementation of services and creation of opportunities for growth. Emphasis on safe and efficient food preparation and service delivery within multiple levels of care. Directs daily operations of food service operations to ensure employees have appropriate equipment, inventory, and resources to perform their jobs. Includes supervision of all dining room operations, such as waited table service, food bars, and buffet lines. Includes supervision of all food preparation operations in cooperation with kitchen team and registered dietician. Manages inventory, including food, equipment, and dining room supplies. Manages the budget by controlling costs and complying with budget requirements and making adjustments when necessary Ensures dining room experience is clean, neat, and fully stocked. Ensures dining room is an excellent experience for customers. Ensure compliance with all sanitation guidelines and federal / state regulations. Ensure compliance with Senior Living / Healthcare requirements. Train, coach and mentor employees with an active customer hospitality orientation. Establish and maintain operating and safety standards. Implement process improvements. Oversees the preparation, portioning, garnishing, presentation, and safe storage of food. Ensures that kitchen equipment, storage facilities, and dining room are sanitary, neat, and organized. Required Degree: High school diploma Preferred Degree: Associates' degree Certificate(s): Food safety certification, renewed every 3 years or as required. CDM licensure preferred; Company will sponsor the educational program to get the candidate licensed as a CDM within the first 12 months of employment. Experience: 2+ years of work experience in dining 3+ year of experience leadership is preferred Exposure to dining room operations and kitchen operations is preferred (Experienced in both front of the house and back of the house operations). KNOWLEDGE, SKILLS AND ABILITY: Ability to motivate and energize teams. Ability to effectively navigate difficult conversations. Ability to effectively interact with staff and residents in order to positively influence staff retention and resident satisfaction. Effectively assists in sourcing, interviewing, training, onboarding, and retention of staff. Build the bench of qualified staff in order to minimize disruption of service related to fluctuations in staff. #Dining Compensation Pay Range: $60,596.00 - $84,287.75 per year Reasonable Pay Estimate A reasonable estimate of the pay range for this position is $60,596.00 - $84,287.75 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity. For full time employees, we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Paid Time Off (PTO) & six paid holidays 403(b) with a 3% employer match Fitness center use at most facilities. Various voluntary benefits: Life, AD&D Tuition assistance and scholarships Employee assistance program Legal services, home/auto insurance, discount purchasing program Pet Insurance For more information about Covenant Living and CovenantCare at Home, please visit or Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances. We believe we are a great place to work. Covenant Living & CovenantCare at Home are faith-based Continuing Care Retirement Community (CCRC) & Home Health organization. From the establishment of our first community – Covenant Home of Chicago in 1886 – to becoming the fifth-largest not-for-profit CCRC sponsor in the LeadingAge Ziegler Top 150, our goal has been to provide outstanding care and services to senior adults. We believe we are inspired to serve. We create joy and peace of mind for residents and their families by providing a better way of life. These are the standards of behavior we hold ourselves to in serving our residents. Safety I learn & follow safety policies & procedures. I immediately report unsafe conditions for staff, residents, & guests and fix when possible. I protect residents, co-workers, & myself from unsafe conditions and practices by reporting unsafe conditions and fixing it or having it fixed. Courtesy I smile & acknowledge everyone that I encounter. I carry myself in a manner that projects positivity, approachability, & respectfulness. I address the concerns of others by actively listening & seeking solutions. Responsiveness I take initiative to respond to the needs of others in a timely manner to achieve resolution. I anticipate the needs of others and respond in a timely manner. I communicate to others who need to join me in responding to the needs of others. I return phone calls within 24 hours. I identify action steps and communicate them to all vested parties. Image I ensure our environment is professional, welcoming, & clean. I follow CL policies, procedures, & all regulations. We believe in making a difference in other’s lives. We have approximately 3,200 employees serving more than 5,000 residents in our nationwide family of continuing care retirement communities and home health. Construction and development continues on several of our 14 campuses, ensuring ever more exciting opportunities for employees to serve residents.