Associate Field Service Technician
$46.9k - $75.04kFull-time
ABB Inc
At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to:
Service Team Leader __ ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. The work model for the role is: Remote {LI-Remote}, selected candidates will be located in the state of Colorado. Your role and responsibilities:
Service Team Leader __ ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. The work model for the role is: Remote {LI-Remote}, selected candidates will be located in the state of Colorado. Your role and responsibilities:
- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
- Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
- Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
- Build and maintain positive customer relationships to enhance satisfaction.
- Identify potential new sales opportunities while addressing customer needs and communicate them internally.
- Identify potential equipment failures early and recommend corrective actions
- Identify and suggest product and quality improvements.
- Provide recommendations to management for improving operations and customer service.
- Follow safety protocols and maintain safe work and environmental practices.
- Report unsafe practices and incidents promptly.
- Certificate in Skilled Trades (electrical and electronics certificate preferred) with OSHA 30 certification required.
- Ability to interact and communicate (written and verbal) information to varying levels within the organization.
- Ability to use Microsoft Office products.
- Ability to Project Manage using MS Project or Excel preferred.
- Advanced ability to stay organized and meet deadlines on administrative duties.
- Works with speed and ownership; until the job is complete!
- Candidates must already have work authorization that would permit them to work for ABB in the US.
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave - up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
Vacancy posted 6 days ago
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