Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Location: 310 W Murray St, Suite 100, Manor, TX 78653

Be the Person Our Customers Know They Can Count On

Stephen Miller State Farm is looking for a dependable, caring, and detail-oriented Customer Service Representative to join our team.

This is a true customer service-focused position for someone who enjoys helping people, solving problems, and creating an exceptional customer experience.

Our customers turn to us when they have questions, need to make changes, or aren't sure what to do next. You'll listen, understand what they need, take ownership of the situation, and help find a solution.

You May Be a Great Fit If You:

• Genuinely enjoy helping people and providing great service
• Are patient, professional, and comfortable handling challenging conversations
• Take ownership of problems and follow through until they're resolved
• Pay close attention to details and accuracy
• Are organized and can manage multiple priorities
• Communicate clearly by phone, text, email, and in person
• Enjoy being part of a team and helping others succeed

What You'll Do

• Serve as a primary point of contact for existing customers
• Answer questions and assist with policy changes, billing, documentation, and account needs
• Help customers understand their policies and coverage
• Assist customers with navigating the claims process and next steps
• Process service requests accurately and efficiently
• Follow up on outstanding customer needs
• Maintain accurate documentation of customer interactions
• Work with other team members to resolve customer concerns
• Build strong customer relationships and contribute to retention

What We're Looking For

• Strong customer service and communication skills
• Excellent organization and attention to detail
• Patience, empathy, and professionalism
• Strong follow-through and personal accountability
• Ability to multitask in a fast-paced environment
• Previous customer service or insurance experience preferred, but not required
• Must possess or be able to obtain applicable state insurance licenses

Why Join Our Team?

At Stephen Miller State Farm, great customer service is at the heart of what we do. You'll join a team that values accountability, professionalism, relationships, and taking care of our customers.

You'll also have the opportunity to develop valuable insurance knowledge, build professional skills, and grow your career.

If you take pride in solving problems, helping people, and being someone others can depend on, we'd like to meet you.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.