Epic Application Analyst (Bridges)

Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: Clinical Applications Analyst III position ensures that the electronic health record system, and other application software, is available, implemented, updated, usable and operational for all staff as appropriate within the organization and that data is available to HealthPoint staff and outside organizations. Compensation is dependent on skills and experience. Your contribution to the team includes: * Serve as primary subject matter expert for one or more Epic applications and a secondary subject matter expert for one or more Epic applications. * Support other clinical information software as services. * Execute, assess, troubleshoot, and create solutions supporting software platforms. * Inform assessment and development of long-term goals related to clinical technology in conjunction with external vendors. * Serve as a leader in the development, implementation and transition to new software modules and upgrades as needed as well as perform testing on new builds and applications during implementation and maintenance phases. * Perform maintenance, research and testing of systems including generating error reports, maintaining tables, and documenting all system changes and statuses in a complete and thorough manner in order to preserve data integrity. * Develop and validate user and system requirements, write technical and clinical workflow documents, test plans and test results. * Responsible for projects which require advanced troubleshooting, research, and user access with the HealthPoint-contracted Enterprise administrative organization. * Develop and maintain quality control mechanisms for the Applications helpdesk tickets to ensure issues are resourced and addressed in accordance with established service level agreements. * Identify and document application defects and manage the process of escalating such defects to the appropriate external resources i.e. Epic hosting product vendor, direct Epic vendor. * Assist internal teams on an ongoing basis with escalations that require knowledge or expertise that are within your domain. * Provide technical support, diagnosis of application errors and troubleshooting for applications tickets and issues. While consulting with end-users in addressing problems and assists in formulating solutions. * Develop an awareness of programming, technical or design alternatives; implement programmatic and workflow workarounds. * Assist with building, maintaining, and generating reports within the clinical software. * Maintain knowledge of Epic including Orion, Nova release notes, User Forum, Galaxy and other documentation published through the Epic User Web. * Provide onsite and remote support for staff to train and promote the proper use of the electronic systems and best practices in the live environment. * Perform On Call responsibilities, during scheduled on call shift, in order to investigate and fix issues that may arise. Manage assigned applications projects to ensure timelines are met * Assist with scheduling, coordinating, and leading meetings and work with sites/departments to assist with process improvement, integration and efficiency related to software functionality. * Create clinical information system learning content independently or in collaboration with instructional designers. * Maintain good attendance, is punctual and works full scheduled shift is a condition of employment. * Demonstrate respectful, professional and appropriate behavior that supports a team-oriented work environment. * Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services. * Other duties as assigned by supervisor. Must have's you'll need to be successful: * Associate's degree (AA) or equivalent from two-year college, technical school, or clinical certification. Seven (7) years related healthcare experience; or equivalent combination of education and experience. Two (2) years IT healthcare experience and two (2) years electronic health record support experience required. Epic preferred. * Ability to read and interpret technical and other complex documents. Ability to write routine correspondence such as letters and memos. Ability to present information in one-on-one and small group situations to internal and/or external clients. Ability to communicate effectively by phone and in[1] Demonstrated ability to be a strong team player, skilled in interpersonal relationships and conflict resolution. Ability to maintain respectful communication when situations are stressful. * Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instruction. Ability to think constructively and consider alternatives with short- to long-term solutions. Ability to develop and implement action plans. * Expert ability to operate computers and related software programs including Microsoft Office and electronic health record system. NextGen preferred. * Expert ability to operate computers and related software programs including Microsoft Office and electronic health record system. NextGen preferred. Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment. Where to gather your records: * If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled. * If records do not show any data, please seek guidance from your provider for further assistance. * If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense. HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks. * Medical, Dental, and Vision for employees and their families/dependents * HSA, FSA plans * Life Insurance, AD&D and Disability Coverage * Employee Assistance Program * Wellness Program * PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees) * Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees) * 8 holidays and 3 floating holidays * Compassion Time Away up to 40 hours * Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks * Retirement Plan with Employer Match * Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance. * Development and Growth Opportunities To learn more about HealthPoint, go to #practiceyourpassion It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.