Shift Lead

Shift LeadNashville, North Carolina RetailPOSITION SUMMARYUpholds the Core Values as determined by the management team. Assistant Store Managers position is responsible for the complete day-to-day operation of the store in the absence of the Store Manager. Assistant Store Managers are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked and merchandised, and to Amaze Every Customer Every Time. An Assistant Store Manager contributes to the growth and development of the management team and store associates.ESSENTIAL DUTIES AND RESPONSIBILITIES (assist in all of the following):SALES AND OPERATIONSAny changes or decisions are to be presented and approved by management before implementedOversees key holders, sales associates, and cashiers to ensure they are where they are supposed to be and are doing what they are supposed to be doing (Cleaning Assignments, Quads, and Etc.)Train and develop store staff with goals for growth and success in their positions, provide ongoing performance feedback, and recognize accomplishmentsAll changes to training schedule and setup must be approved by managementCoordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately.Delegate workload among associates to meet merchandising and visual presentation standards.Complete merchandising updates according to Bell's ACE Hardware & Outdoor Power Equipment standards.Work with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updatesDevelop and implement an in store marketing strategy including promotions, events, and seasonal merchandising based on store needs.CUSTOMER SERVICEPromote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate's performance and interactions on the sales floor.Regularly promote and teach "Amaze Every Customer Every Time" while leading by example and coaching.Use huddles, communication boards, and store meetings as the means to communicate the store's performance, and educate, engage and motivate the team.Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.Review all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels.Document at least one (1) Observation per associate monthly and provide coaching in order to ensure consistency of service to all customers.INVENTORYMaintain accurate inventory at all stages through on-hand integrity, store communication, and adhering to (Company Name) best practices, metrics and deadlinesUtilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.COACHING AND TRAININGWork on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.).Assist in appropriate training for store associates and oversee all training requirements for all associates.SAFETY, COMPLIANCE AND STORE ENVIRONMENTEnforce safety policies and procedures, and serves as role model for safety.Enforce store environment procedures to ensure and maintain the best store appearance.Conduct preventative safety and fire inspections, and take appropriate actions to correct all issues.POSITION REQUIREMENTSHigh School Diploma or General Education Degree (GED); or, an equivalent combination of education and experience. Bachelor degree preferred.Minimum of 1 year of leadership experience in a retail or customer service setting.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES :Must have good verbal and written communication skillsAbility to provide motivation and leadership to associates storewide in a fair and impartial manner.High degree of analytical skills, and the ability to delegate and be self-directed.Excellent written and verbal communication skillsStrong organizational, time management, and project management skillsTechnically skilled in basic retail computer systems including related softwareDevelop and maintain client relationships and strategic partnershipsDress according to company policy.Possess a valid in-state driver license with an acceptable driving record in accordance with company's insurance carrier's standardsPHYSICAL REQUIREMENTSThe minimum physical requirements for this position include:Ability to stand for an extended period of time, walk, reach, and bend to perform job dutiesMove and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forthJob responsibilities may change based on the needs of the business.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.