Senior UX Researcher, Frame.io

Senior UX Researcher

At Frame.io, an Adobe Company, we are changing the future of creative work by helping over 1 million creative professionals collaborate seamlessly worldwide. We have built a product creatives recognize and love through constant innovation and incredible attention to detail.

We are seeking a strategic, empathetic, and forward-thinking Senior UX Researcher for our team. In this role, you'll help us understand everything that connects Frame.io's category-defining product to the broader workflows creative professionals worldwide carry out on a regular basis. Reporting directly to the Head of User Insights, we'll collaborate to grow the team and shape how insights impact strategy and product development at Frame.io. You'll partner with Product, Engineering, Marketing, and Design to ensure our product and roadmap align with customer priorities. Your practical insights and visionary thinking will clarify goals, highlight opportunities, and support Frame.io in delivering outstanding experiences that change how creative collaboration happens.

Responsibilities

• Develop a comprehensive understanding of our customers by crafting and leading mixed methods research.
• Promote the voice of the customer across the organization. Your research and leadership will guide us in delivering meaningful, informed customer experiences aligned with business goals.
• Establish and scale processes and insights for early-stage experimentation programs including feedback frameworks, success metrics, and decision criteria; translating sparse alpha signal into actionable product direction.
• Challenge legacy approaches and reduce time-to-insight for researchers and non-researchers alike.
• Evaluate ambiguous and emerging use cases and product areas to define and prioritize research needs.
• Collaborate with cross-functional leads and product teams to proactively plan roadmaps.
• Simplify complex findings into clear, persuasive stories and actionable insights that influence immediate actions and long-term product vision.

Qualifications

• Degree or equivalent experience in user research, design, or a related field with a minimum of 5 years of practical experience in UX Research for digital products, applying a wide variety of research methods across the product development cycle.
• Skilled presenter and persuasive communicator who quickly builds trust and rapport with collaborators at every level.
• Ability to convert complex data into practical insights that support teams in achieving business objectives.
• Strong organizational skills & ability to manage multiple projects at various stages in the research cycle.
• Passion for AI and continuous exploration of emerging tools to stay at the forefront of industry practices.