HVAC Service Technician

HVAC SERVICE TECHNICIAN Syracuse, NY This is a hands-on field role for an experienced tech who takes pride in doing the job right the first time - diagnosing issues, handling the fix, and representing the company well with every customer you meet. You'll service furnaces, air conditioners, heat pumps, boilers, water heaters, ductless mini-splits, and ventilation systems for a company that's been keeping Syracuse comfortable since 1999. Beyond the technical work, you'll be the face of the company in customers' homes - pitching equipment and service plans using our menu-based selling system, with real commission and on-call pay to match the effort. THE BASICS Location: East Syracuse, NY (Syracuse, Parish & surrounding areas) Pay: $30-$40/hr, based on experience. Service Area: Syracuse, Parish & surrounding areas. Schedule: Full-time On-Call: Rotating on-call schedule; paid at 1.5x for all on-call hours, regardless of call volume WHAT YOU'LL DO Service furnaces, air conditioners, heat pumps, boilers, water heaters, ductless mini-splits, air handlers, and ventilation systems in accordance with code and manufacturer specifications Perform electrical hookups and thermostat installations, ensuring all wiring is code-compliant Handle refrigerants safely - charge and recover systems and ensure leak-free performance Troubleshoot and resolve system issues efficiently and accurately Interpret and follow blueprints, wiring diagrams, and schematics Collaborate with apprentices, fellow technicians, and contractors to meet deadlines and job requirements Communicate clearly with customers on-site about work performed, findings, and recommendations Upsell and pitch equipment, repairs, and service plans to customers using our menu-based selling system (New Flat Rate) Complete accurate service reports and documentation for each job Maintain a clean, organized service vehicle and properly care for company tools and equipment Follow all safety protocols and industry codes on every job WHY TECHNICIANS LIKE WORKING HERE Commission opportunity through our New Flat Rate menu-based selling system 1.5x pay for all on-call hours, no matter how many hours you're called in for Full medical, dental, and vision insurance Accidental insurance 401(k) Generous PTO: holidays, sick pay, and a birthday day off (1 week year 1, 2 weeks year 2, 3 weeks year 3 - negotiable) Company smartphone/tablet Uniforms provided Tool allowance Company vehicle and gas card WHAT WE'RE LOOKING FOR Required: 3+ years of HVAC service experience (residential experience valued over commercial) Clean, valid NY driver's license Customer service / sales experience - comfortable upselling and pitching equipment directly with customers Universal EPA Certification #J-18808-Ljbffr