Assistant Studio Manager, South Boston

Assistant Studio Manager, South Boston

Compensation: $50,000–$55,000 base +  up to 10% bonus
Report to: General Manager, South Boston

About B/SPOKE Studios

Some fitness brands are built around programming. B/SPOKE was built around people. Since 2014, it has grown into a multi-studio boutique fitness brand in the Boston area — offering Strength, Yoga, Pilates, and Indoor Cycling — by getting the fundamentals of belonging right. Founded by people who care deeply about the experience at every touchpoint, B/SPOKE has earned a fiercely loyal member base and a reputation that speaks for itself. This is a founder-led company with a clear point of view — and serious ambitions for what comes next.

Our Mission  

Inspire movement, connection, and lasting well-being. 

Our Vision  

Be the most trusted and inspiring fitness community in every market we enter.

Our Core Values

• Build Trust — Earned through transparency, consistency, communication, and respect — with clients, with each other, and with the community.
• Embrace Growth — We're curious, adaptive, and never satisfied with the status quo. A culture of feedback is central to how we get better.
• Lead with Humility — Team first. We rise above ego, build each other up, and believe that being humble is a strength.
• Pursue Excellence — A "Play to Win" mindset means every class, every shift, and every meeting is approached with intention. Details matter.

The Opportunity

The  Assistant Studio Manager , South Boston is a full-time leadership position. As the Assistant Studio Manager, you'll play a pivotal role in leading and managing the daily operations of B/SPOKE South Boston location. You will focus on ensuring the studio's smooth operation, exceptional customer experience, adherence to brand standards and managing a high-performance team while maintaining a positive team culture. Below are your key responsibilities + accountabilities: 

Staff Management: 

• Assist in recruiting, training, and developing front desk staff, ensuring they are knowledgeable, motivated, and solution-oriented. Foster a culture of teamwork, feedback, and continuous growth. 
• Assist in conducting quarterly syncs and providing regular feedback to the front desk team to support their development and growth. 
• Oversee staff scheduling, including coordination of monthly fixed schedules and shift swaps. 
• Act as a leader and liaison within the team, aligning them with the company mission, goals, and initiatives. 
• Foster a positive and supportive team culture. 

Revenue Generation:

• Handle tasks related to retail management, including receiving, sorting, tagging, and distribution of merchandise. 
• Monitor online orders and manage the Shopify platform. 
• Oversee front desk staff payroll, reviewing, auditing, and approving bi-weekly. 
• Support implementing sales and marketing strategies to acquire and retain new customers, including targeted client outreach 

Customer Service + Hospitality: 

• Help maintain a welcoming and inclusive environment for clients. 
• Address client inquiries, complaints, and issues promptly and professionally, ensuring their satisfaction and loyalty.

Facility Management: 

• Ensure the studio is clean, well-maintained, and supplied with necessary equipment.
• Process implementation and accountability
• Safety equipment maintenance & inventory
• Audio diagnostics & maintenance
• Cleaning Schedules and Cleaning Team Management
• Equipment diagnostics
• Inventory/Supply ordering, planning & organization

Analytics and Reporting: 

• Help track and analyze key metrics related to studio performance, client engagement, and marketing efforts.
• Assist in creating regular reports to provide insights into the effectiveness of various initiatives.
• Aid in tracking revenue, managing budgets, and reporting financial performance to senior leadership.
• Assist in identifying opportunities to improve profitability and efficiency.

Additional Expectations: 

• Hours/week: 40 hours/week (shift responsibilities may vary based upon studio needs). 
• Flexible work schedule
• Availability for weekday shifts (AM/Noon/PM), weekends, and holidays including support with weekend/holiday on-call schedule 
• Active participation in the B/SPOKE Brand (e.g., regularly taking classes and participating in internal and external events) 

Benefits

• Competitive compensation
• Health and wellness perks, including studio membership
• Paid time off and holiday benefits
• Growth opportunities within an expanding fitness community
• Bonus is paid on quarterly distribution based on revenue performance 

Additional information:  
Full-time,  on-site in South Boston, MA.
B/SPOKE Studios is an equal opportunity employer committed to an inclusive workplace.