Help Desk Support Engineer
$41.85k - $77.72kSOSI
Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools and systems. This role ensures prompt issue resolution, delivers user training, and supports cloud-based applications and IT service operations. Essential Job Duties: Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution. Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements. Qualifications Minimum Qualifications: Associate’s degree in Information Technology, Computer Science, or a related field OR three (3) years of equivalent experience in IT support. Demonstrated experience resolving user access issues. Experience troubleshooting software functionality and system issues. Experience providing technical training to users. Experience using IT help desk ticketing systems. Experience providing remote desktop support. Experience supporting incident response activities. Proficiency in troubleshooting software issues and managing user access. Experience supporting cloud-based IT applications. Strong customer service and documentation skills. Desired Qualifications: CompTIA A+ certification. ITIL Foundation Certification. Microsoft Certified: Modern Desktop Administrator Associate certification. Experience supporting JIRA, GitLab, or similar IT management tools. Additional Information Working Conditions: The work to be performed remotely Must have strong internet connection Quit workspace free from interruptions and background noise Working at SOSi: All interested individuals will receive consideration and will not be discriminated against for any reason. Clearance Requirement: None Compensation: USD 41852 - USD 77723 - yearly
$19.5 per hour
Requisition No: 880452 Agency: Agency for Persons with Disabilities Working Title: OPS CONSUMER SUPPORTS ANALYST - 67980021 Pay Plan: Temp Position Number: 67980021 Salary: $19.50 Hourly Posting Closing Date: 08/26/2026 Total Compensation Estimator ToolAGENCY FOR PERSONS...SuggestedHourly payTemporary workWork at officeLocal areaRemote workWork from homeFlexible hours$72.7k
...Company : enGen Job Description : JOB SUMMARY This role supports one or more technical aspects of the application product life cycle... ...ESSENTIAL RESPONSIBILITIES Work with customers, Technical Engineers, Software Engineers, Architects, Capability Managers, and...SuggestedFor contractorsWork at officeLocal areaRemote work- .... Benefits MD Now, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The... ...~1+ year of clinical experience in a patient care setting is helpful. ~ Experience using an EHR system is beneficial. ~ High School...SuggestedFull timeTemporary workPart timeRelocation packageFlexible hours
Mission Hospital
Florida, FL1 day ago - ...About the Role The seasonal Operations Technical Specialist supports the operational readiness of H&R Block's seasonal tax office... ...work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere...SuggestedPart timeWork experience placementSeasonal workWork at officeRelocationFlexible hours
H&R Block
Florida, FL1 day ago - Description SAIC has an immediate opening for a Help Desk Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at Homestead AFB, FL. The purpose of the Special Operations Forces Information...SuggestedContract workLocal areaImmediate start
- HARDY INDUSTRIES is seeking a skilled I.T. or Telecom technician in Homestead, Florida, for a hands-on role that involves diverse technical tasks beyond traditional helpdesk duties. The role includes installing operating systems, structured cabling, and telecom work across...Hourly payFlexible hours
Hardy Industries Inc
Homestead, FL2 days ago - ...T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing... ...reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take...Hourly payFor contractorsImmediate startFlexible hours
$35 per hour
...Job Description On-Call IT Field Technician – PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (Local, Onsite Support) Job Type: Independent Contractor (1099) Pay: $35 per hour (on-site) Schedule: Flexible – You accept jobs based on your availability...Hourly payFor contractorsLocal areaRemote workFlexible hours
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