Patient Scheduling Coordinator

Outreach Team Member

At Star Sleep & Wellness, we are dedicated to providing exceptional care for patients with sleep disorders. We go beyond traditional medical practices by building lasting relationships with our patients and offering personalized, lifetime care. As a forward-thinking team, we're constantly at the forefront of innovations in dental sleep medicine.

Star Sleep & Wellness is growing, and we're seeking a new team member for our Outreach Team! This full-time position is eligible for a hybrid work schedule upon satisfactory completion of the probationary period.

We're looking for candidates who possess strong customer service skills, great phone etiquette, and a passion for helping others. Bilingual candidates are encouraged to apply. No prior medical office experience is necessarywe'll provide the training!

Key Responsibilities

• Contact patients on the waitlist to offer earlier appointment opportunities and assist with rescheduling.
• Review provider schedules and adjust appointment templates to maintain adequate coverage and scheduling efficiency.
• Communicate with referring providers to obtain required documentation prior to initial patient visits.
• Assist with provider assignments and appointment coordination to support clinic operations.
• Contact patients regarding schedule changes and coordinate appointment adjustments related to provider or clinician time off.
• Learn and utilize AdvancedMD scheduling software to manage appointments and maintain accurate scheduling records.

About You

Regardless of position in the organization, these are the core values we look for:

• Value Reputation: Our name is everything! Every small action matters, so we expect you to be mindful of the big picture in everything you say or do. You'll be an ambassador for the practice's reputation.
• Adaptable to Change: We're always evolving and forward-thinking. You approach challenges with a positive attitude, are open to learning, and are willing to break old habits to improve.
• Driven and Goal-Oriented: You are motivated by purpose, remain focused on personal and team goals, and thrive on achieving success, both individually and collectively.
• Do Whatever It Takes: You go the extra mile to support your team and make it happen for our patients. We value collaboration and the willingness to "do whatever it takes."
• Do What You Say: You understand that trust is built on consistency. You honor your commitments and always follow through, even when it's challenging.

Above all, we are looking for someone who is eager to provide an outstanding patient experience and grow alongside us, regardless of previous experience.

Does this sound like you?

If so, please apply! We can't wait to hear from you.

Please note this is NOT a remote position. Must be local to the DFW area.

Due to high patient call volumes and clinic traffic, please do not call the office or stop by to check on the status of your application. No need to worry, we pride ourselves with prompt responses to applicants that have experience that aligns with our company needs.

8AM - 5PM 40 hours per week