Sawgrass Mills Mall Security Director

Retail Security Director

The Retail Security Director is responsible for overseeing the daily operations of a designated client account, ensuring high-quality security services and operational excellence. This includes managing staffing needs (hiring, training, performance management), maintaining client relationships, ensuring compliance, and meeting financial and service-level goals. The role requires hands-on leadership, problem-solving, and after-hours availability for emergencies.

Essential Functions

• Lead the day-to-day security operations at assigned client sites.
• Oversee and support a team of security personnel, including site and shift supervisors.
• Manage scheduling, payroll, training, coaching, and disciplinary actions.
• Ensure consistent delivery of professional security services that protect both people and property.
• Coordinate necessary support services to meet operational and financial objectives.
• Maintain compliance with company and client-specific policies, procedures, and standards.

Additional Responsibilities

• Foster strong, professional relationships with clients and employees.
• Ensure timely and effective communication regarding operations, performance, and client concerns.
• Take proactive steps to resolve issues and respond to emergencies when needed.
• Promote a positive work environment through open communication, recognition, and employee development.
• Ensure accurate and timely completion of payroll, schedules, and required reporting.
• Enforce all contractual requirements and ensure all documentation is current and compliant.
• Assist with recruitment and participate in candidate selection and onboarding.
• Provide or coordinate site-specific and annual training sessions for all security personnel.
• Maintain and monitor post orders, procedures, uniforms, equipment, and other account resources.
• Meet contractual scheduling commitments with minimal unbilled overtime.
• Conduct regular performance evaluations and manage employee development.
• Resolve employee grievances and maintain accurate personnel records.
• Keep employees informed of company policies, updates, and job opportunities.
• Ensure staff meet or exceed expectations through continuous coaching and support.
• Must be available for emergency response outside of regular hours.

Qualifications

• Bachelor's degree in Criminal Justice, Business Administration, or a related field or equivalent experience in contract security, law enforcement, military, or facilities management.
• Minimum of 2 years of experience in business operations, management, or supervisory roles (experience level may vary based on client size/scope).
• Proven ability to build and maintain client relationships.
• Demonstrated experience in hiring, training, and retaining quality personnel.
• Strong interpersonal, communication, and leadership skills.
• Ability to manage multiple priorities and lead diverse teams in a fast-paced environment.
• Experience with payroll, scheduling, and billing processes preferred.
• Core Competencies: Staff and Financial Management, Integrity, Accountability, Problem Solving, Conflict Resolution, Time Management, Critical Decision Making, Customer Focus, Relationship Building, Motivation, Performance Direction, Result Driven Leadership.