Director of Forecast and Scheduling

Role Description

AnswersNow is looking for an analytical, strategic, and executive-minded Director of Forecast and Scheduling to build, lead, and optimize the operational engine behind our national clinician network. Sitting at the critical intersection of commercial growth and clinical delivery, you will own the capacity planning strategy that translates rapid demand into predictive, rock-solid clinician staffing models.

This is a high-impact leadership role requiring a master of workforce data who can build repeatable playbooks for state expansions, protect operational gross margins, and seamlessly align clinician capacity with complex insurance credentialing and revenue cycle timelines.

Qualifications

• Bachelor’s degree in Business, Analytics, Operations, Statistics, Healthcare Administration, Mathematics, or a related field; advanced degree preferred but not required
• 6+ years of experience in workforce planning, forecasting, scheduling, capacity planning, operations analytics, or a related function; 2+ years of people leadership preferred
• Strong experience building forecasting models, staffing plans, and schedules using historical trends, productivity assumptions, and projected demand
• Strong analytical skills with the ability to interpret complex data, identify drivers, and turn analysis into operational recommendations
• Experience with capacity planning, utilization analysis, coverage modeling, and schedule optimization
• Advanced proficiency in Excel or Google Sheets; experience with BI/reporting tools and planning systems strongly preferred
• Strong project management skills and the ability to lead cross-functional initiatives in a fast-paced environment
• Strong communication and stakeholder-management skills, including the ability to present findings and recommendations to senior leadership
• Experience in healthcare, telehealth, contact center, client operations, or other service-delivery environments with variable demand strongly preferred
• Demonstrated ability to balance business performance with client experience and clinician experience

Requirements

• Own forecasting strategy for clinical capacity by translating Marketing and Partnerships demand projections into BCBA headcount
• Lead workforce planning and staffing models to ensure the right clinician capacity is in place to support assessments, client pairing, and ongoing service delivery
• Oversee Forecasting and Scheduling Analysts responsible for assessment scheduling and BCBA-to-client matching, ensuring coverage, efficiency, and strong operational execution
• Partner cross-functionally with Marketing, Partnerships, Clinical, and Operations leaders to align demand forecasts, capacity plans, and scheduling priorities with growth targets
• Build reporting, processes, and planning rigor to improve forecast accuracy, optimize utilization, and proactively identify capacity risks, gaps, and scaling needs

Success Indicators

• Forecast accuracy (demand vs. required BCBA capacity)
• Time from intake/assessment readiness to BCBA placement
• Assessment scheduling fill rate
• BCBA capacity utilization
• Client-to-BCBA match success / rematch rate

Benefits

• $??-$?? per hour or $??,??? annual salary
• Fully remote – work from anywhere in the U.S.
• Flexible hours with an async-friendly team culture