Production Support Technician

Production Support Technician

The Production Support Technician is a technical support role designed to bridge the gap between Industrial Engineering (IE) and the production floor. This position functions as a technical collaborator, responsible for taking 3D CAD files, verifying they run as intended on the fabrication equipment, and performing routine routing updates to relieve the IE team of repetitive work. Additionally, this role takes ownership of the shop packet release process to ensure that production lines receive accurate job orders and drawings to maintain peak operational flow.

Key Responsibilities

Technical Support & Machine Verification

• File Transfers: Take engineering specifications and CAD models and utilize manufacturing software to prepare and load instructions for fabrication equipment (automated punches, lasers, and press brakes).
• Machine Communication: Ensure files are correctly transferred to machine controllers and verify that they execute as intended on the floor.
• Routing Updates: Support the IE team by performing routine data entry and clerical routing updates in the ERP system to keep manufacturing processes accurate.
• Production Readiness: Support the IE team by performing initial "test runs" on the floor to confirm files meet design tolerances.
• Technical Troubleshooting: Assist operators in basic troubleshooting of file-related issues at the machine, providing feedback to IEs if design adjustments are needed.
• Production Standards Support: Assist the IE team with basic data collection, such as time studies using stopwatches, to help audit labor standards and process bottlenecks.

Shop Packet & Order Administration

• Packet Ownership: Act as the central owner for the "oven order" job packet process. Use the ERP system (Infor CSI) to view and release orders based on customer demand, typically looking ahead for two to three weeks.
• Order Release & Distribution: Print and physically distribute comprehensive shop packets—including work orders, technical drawings, and Bills of Materials (BOM)—to production leads.
• Priority Management: Respond to "one-off" requests and last-minute priority shifts from the Director of Operations, researching and releasing urgent orders to adjust the floor workflow as needed.
• System Integrity: Ensure that engineering change notices (ECNs) are reflected in active shop packets before they hit the floor.
• Operational Liaison: Serve as a link between the office and the shop floor, ensuring that technical drawings match the physical work being performed.

Qualifications and Essential Functions

• SolidWorks Proficiency: A fundamental background in SolidWorks is required to view models and interpret dimensions.
• Technical Aptitude: Ability to learn basic manufacturing software and machine-control interfaces.
• Operational Literacy: Ability to read blueprints, wiring schematics, and technical documentation.
• System Proficiency: Competence in ERP business systems (Infor CSI) and Microsoft Excel.
• Detail Oriented: Close attention to detail in managing job packets as small errors can lead to production delays and inventory discrepancies.
• Physical Requirements: Ability to lift up to 50 lbs. occasionally to move/inspect parts or verify materials.

Requirements & Eligibility

• Experience: 2–4 years in a manufacturing environment (Fabrication or Assembly).
• Education: High School Diploma or equivalent.
• Skills: Experience with CAD software (SolidWorks) is a must. Prior experience with machine operation or work order flow is a plus.
• Attributes: A methodical mindset with a willingness to learn technical systems and maintain administrative accuracy.

Position Details

• Department: Industrial Engineering
• Pay Range: $26.00 – $28.00 per hour

Note: This job description is general, and management may assign other duties. Blodgett is a subsidiary of the Middleby Corporation.