Service Coordinator

Service Coordinator

Are you energized by keeping operations running smoothly and ensuring customers receive exceptional service every time? As a Service Coordinator, you'll play a central role in supporting EST's regional service operations — scheduling work, coordinating technicians, managing documentation, and ensuring every customer interaction reflects EST's commitment to quality. If you thrive in a fast-moving environment, enjoy problem-solving, and love being the hub that keeps people and processes aligned, we'd love to meet you.

RESPONSIBILITIES

• Coordinate, schedule, and communicate service delivery for repairs and preventative maintenance visits.
• Assist the Regional Service Supervisor in ensuring 100% completion of contractual and quality service requirements.
• Verify that all contractual scope of work is completed and documented according to established SOPs.
• Order repair materials, parts, and related products; ensure technicians have required items on the day of service.
• Review and ensure accuracy of all paperwork and documentation submitted by service technicians.
• Maintain clear communication with customers, technicians, and internal teams regarding status updates, costs, and timelines.
• Provide administrative support to field service technicians via phone or in person.
• Generate service, parts, and installation quotes as directed.
• Monitor, resolve, and escalate customer complaints in alignment with EST's quality standards.
• Maintain required reports, metrics, and cost controls to support regional performance monitoring.
• Understand EST products, equipment maintenance needs, and service requirements.
• Utilize current and emerging technologies to support scheduling, documentation, and communication workflows.
• Assist in developing and improving SOPs as needed.
• Strengthen customer relationships and enhance the overall customer experience.
• Escalate system-level issues to the Regional Service Supervisor and provide supporting data.
• Monitor usage and maintenance of service department assets.
• Maintain all personally assigned company property (vehicle, computer, etc.).

ADDITIONAL RESPONSIBILITIES

• Train individuals or small groups on company equipment or processes as needed.
• Perform other directly related duties as assigned.
• Complete OSHA training and maintain required certifications.

REQUIREMENTS

• Minimum 2 years of successful service coordination or service management experience, preferably in industrial or government environments.
• Associate or bachelor's degree preferred; equivalent experience considered.
• Background or familiarity with mechanical, plumbing, electrical, or electronic systems is a plus.
• Ability to work independently and adapt quickly to changing priorities.
• Strong customer orientation and commitment to service excellence.
• Excellent communication, listening, and organizational skills; dependable, self-motivated, and results-driven.
• Fluent in English with strong verbal and written communication skills.
• Proficiency with Microsoft Office and strong computer skills.
• Valid driver's license and excellent driving record.
• Ability to obtain and maintain military base passes and other access credentials.

ADDITIONAL INFORMATION

EST Companies intends to provide a drug- and alcohol-free work environment for our employees and customers. Pre-employment drug and alcohol testing is required for all new hires. As a Federal Contractor, EST follows Federal guidelines, which include marijuana as a prohibited substance. We are an Equal Employment Opportunity (EEO) employer and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or any other legally protected status.