Case Manager

Summary The Reproductive Health Case Manager is a community health professional who provides both direct support to patients seeking abortion and other reproductive health services, as well as program support for strengthening access across the region. The Reproductive Health Case Manager helps individual patients navigate barriers to receiving the reproductive health care they need by connecting them to appropriate resources, support, and services. This role supports Planned Parenthood of Illinois’ commitment to providing patient centered reproductive health care including abortion care by facilitating coordination of care and offering practical, compassionate solutions that help patients access services without delay. As restrictions and challenges to reproductive health care continue to increase, this position will both expand navigation support available to patients at PPIL and help build sustainable systems that bolster access for the future. The Reproductive Health Case Manager works under the supervision of the Program Manager for Reproductive Health Case Management Services. This is a hybrid role requiring 2-3 days a week in person which can vary based on Health Center needs and in person meetings from the Chicago Administrative office or a Health Center in the state of Illinois. Essential Functions Performance in each category will be evaluated based on measurable outcomes aligned to operational, financial, and quality metrics. 1. (55% - Patient Navigation, Care Coordination & Case Management) Provide comprehensive care management to patients seeking abortion care and reproductive health services. Demonstrate understanding of abortion care, supporting structures, and processes. Assist patients with appointment scheduling across multiple locations or organizations as needed. Ensure timely access to services at locations aligned with patient clinical care preferences. Complete financial screenings and support patients in securing funding assistance. Work with patients to identify logistical needs that may impact access to care, including transportation, lodging, medical services, and financial support. Inform patients of expected costs of care, including medical services, transportation, and lodging. Coordinate and schedule external appointments with partner organizations and providers. Facilitate pre- and post-abortion visits to ensure continuity of care. Identify additional support needs and connect patients to appropriate internal and community-based resources. Identify and arrange interpretive and language services as needed. 2. (20% - Patient Advocacy, Communication & Barrier Resolution) Advocate for patients throughout the care process to promote satisfaction, equity, and continuity of care. Facilitate clear and compassionate communication between patients, support persons, and healthcare providers. Collaborate with providers outside of PPIL to prevent unnecessary or duplicative care and reduce patient costs when appropriate. Proactively identify, troubleshoot, and resolve barriers to care. Escalate complex or high-acuity patient cases to management or providers as appropriate. Take initiative to support patients through challenging or time-sensitive situations. 3. (15% - Integrated Care & Interdepartmental Collaboration) Collaborate closely with internal clinical and psychosocial teams to support integrated, wraparound care. Work with the Clinical and Psychosocial Support Department (CPSD) team to integrate navigation services with behavioral health, Bridges, GAHT, and STI/HIV prevention case management. Coordinate care and participate in cross-training to maximize interdepartmental coverage and continuity. Support team-based approaches that enhance patient experience and reduce service gaps. Other responsibilities Demonstrate an understanding of and commitment to remain informed about PPIL protocols, policies, and procedures. Demonstrate and practice a customer-oriented approach to service delivery. Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, equity, inclusion, excellence, integrity, respect, self‑determination, and stewardship; practice these values in relations with internal and external customers. Act as an ambassador of PPIL’s mission and values within professional networks and community spaces. Perform other related duties as assigned. Qualifications Education Required: High school diploma or GED required. Preferred: Bachelor’s degree from an accredited college or university, Social Work or Social Science preferred. Experience Work experience in abortion and other reproductive healthcare services preferred. Skills Spanish fluency desired Understanding of abortion and related health care facilities, support structures and processes Ability to work under pressure, on tight deadlines, and provide effective case‑management to a varying caseload of patients Ability to work and act independently on‑site or remotely with minimum supervision Excellent communication skills Deep commitment to equity, abortion access and reproductive justice principles Ability to provide effective case‑management to a varying caseload of patients Physical demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. This position usually involves daytime work, but sometimes overnight and weekend shifts are expected. Patient navigators may work with anyone seeking abortion care that needs assistance. The patient navigator works closely with the health care providers, clinic staff, local and national abortion funds and other community organizations and volunteers. Must be able to travel throughout the state and maintain reliable transportation to fulfill job requirements. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear and use the phone. The employee is frequently required to use hands and fingers to key in data, handle, or feel and reach. The employee must occasionally lift and/or move up to 25 pounds. Supervisor Program Manager of Reproductive Health Case Management Services Status Full time, non‑exempt from the overtime provisions of the wage and salary regulations. Planned Parenthood does not discriminate in the selection of its staff based on factors including but not limited to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, income, marital status or any other characteristic protected under federal, state or local law. Do not be deterred if your experience doesn’t align perfectly with every qualification in the job posting. #J-18808-Ljbffr