Assistant Manager

Job Description Assistant Managers support the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues. Resolve customer service issues/complaints regarding products and/or services; issue refunds to patients; sign off on spectacle remakes. Monitor patient flow (appointments and walk‑ins), ensuring on‑time practice performance. Help move patients without disruptions, communicate with Technicians regarding schedule, and check patients in on the lobby. Monitor associate break times, ensuring everyone receives breaks as required by law and company policy. Participate in interviewing and selection of new practice employees. Participate in employee disciplinary actions if necessary. Document any employee relations issues, escalating to the Practice Manager or HR as appropriate. Resolve conflict between associates, escalating to the Practice Manager or HR as appropriate. Organize and lead staff meetings together with the Practice Manager. Provide ongoing feedback to employees. Facilitate training for new team members. Demonstrate cost awareness and make suggestions on improving store efficiency. Monitor associate opening and closing duties, ensuring the store is clean, organized, and well‑stocked. Participate in store inventory once a year, or as necessary. Perform other duties as assigned by the Practice Manager. Location: Mt Zion, Illinois, USA. Position: Full‑time Requirements High school diploma or equivalent. ABO Certification preferred but not necessary. Experience Extensive optical experience required. Experience with customer service and/or sales. Management experience preferred. Knowledge, Skills, Abilities, and Other Characteristics Excellent interpersonal and customer service skills. Computer literacy and data entry. Ability to read and understand basic financial statements. Strong organizational skills and attention to detail. Strong communication skills (verbal and written). Strong analytical and problem‑solving skills. Strong conflict resolution skills. Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day. Benefits 401(k) with Match. Medical/Dental/Life/STD/LTD. Vision Service Plan. Employee Vision Discount Program.

HSA/FSA.

PTO. Paid Holidays. Benefits applicable to full‑time employees only. Physical Demands This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office. #J-18808-Ljbffr AEG Vision