Customer Service Representative

Williams-Sonoma, Inc.
Full-Time and Part Time Opportunities Available
Starting Pay: $15.00/hour + incentives and bonus opportunities
Remote roles available in: AZ, GA, FL, AR, NC, AL, CT, TX, WI, VA, MD, TN, OH, OK, UT, ID, KS, AL
Apply by July 30th for consideration 

Love helping people? Bring your service skills to a brand customers already know and love.

At Williams-Sonoma, Inc., our Customer Service Representatives are more than problem-solvers — they are trusted brand ambassadors who help customers create meaningful moments at home. From resolving order questions to supporting customers across our family of iconic brands, this role gives you the opportunity to make someone’s day, every day — all from the comfort of your home.

Remote customer service jobs are competitive, and many roles in the market offer similar work-from-home flexibility. What makes this opportunity stand out is the combination of remote work, full-time and part-time availability, paid time off, benefits, recognition incentives, career growth, and a generous employee discount across Williams-Sonoma, Inc. brands. WSI’s careers site also highlights benefits such as medical, dental, vision, 401(k), paid time off, sick time, wellness programs, recognition awards, employee engagement events, and an associate discount across WSI brands.

Why You’ll Want to Join Us

When you join Williams-Sonoma, Inc., you become part of a respected, design-led retail company with a portfolio of beloved home brands. You will support customers who are shopping for products connected to their homes, celebrations, families, and everyday lives.

Here’s what makes this role compelling:

✨ Work from home in an eligible state
✨ Full-time and part-time schedules available
✨ Starting pay of $15.00/hour
✨ Recognition-based incentives 
✨ PTO, vacation, and sick pay benefits
✨ Medical, dental, vision, 401(k), and more for eligible associates
✨ Up to 40% off most products and brands
✨ Paid training and ongoing development
✨ Career growth opportunities within a multi-brand organization
✨ A supportive team environment focused on service, integrity, and results

What You’ll Do

As a Customer Service Representative, you’ll be the first point of contact for customers and will help create a positive experience through every interaction.

You will:

✅ Answer customer inquiries by phone with professionalism, empathy, and accuracy
✅ Listen carefully, ask thoughtful questions, and provide clear solutions
✅ Resolve concerns related to orders, products, returns, adjustments, and service issues
✅ Use critical thinking to troubleshoot problems and take ownership of the customer experience
✅ Handle escalated situations calmly and professionally
✅ Follow company policies while using good judgment to support the customer
✅ Protect customer information and maintain confidentiality
✅ Navigate multiple systems while documenting interactions accurately
✅ Partner with leaders and teammates to improve the customer experience
✅ Participate in training and coaching to continue building your skills

What Success Looks Like

You’ll thrive in this role if you are someone who:

✨ Enjoys helping people and solving problems
✨ Communicates clearly and professionally
✨ Can stay calm and positive in fast-paced situations
✨ Is dependable, focused, and ready to take ownership
✨ Learns technology quickly and can multitask across systems
✨ Has strong attention to detail
✨ Brings integrity to every customer interaction
✨ Wants to grow with a company that values service and performance

What We’re Looking For

We’d love to hear from candidates who have:

✨ 1+ year of customer service experience
✨ Retail, call center, hospitality, or related service experience preferred
✨ Strong verbal communication and active listening skills
✨ Confidence handling customer concerns and de-escalating situations
✨ Ability to work independently from home while staying connected to a team
✨ Comfort working in a performance-based environment
✨ Ability to navigate multiple computer systems efficiently

Technology Requirements for Remote Work

Because this is a work-from-home role, you’ll need reliable technology and a quiet, professional workspace.

You must have:

✨ A full-size desktop, all-in-one desktop, or traditional laptop computer
✨ Windows 11 Home, Pro, or Pro for Workstations; or Mac iOS 13 or newer
✨ Google Chrome installed
✨ Anti-virus protection, such as Microsoft Defender
✨ 6 GB RAM minimum; 8 GB or higher recommended
✨ Enough storage space to install and run required systems
✨ Minimum screen resolution of 1920 x 1080
✨ External mouse and keyboard, wired preferred
✨ Webcam for training and meetings
✨ Wired USB headset; wireless or Bluetooth headsets are not acceptable
✨ Reliable high-speed internet that meets system checker requirements

Recommended headset options include:

✨ Jabra Evolve 20 UC
✨ Logitech H390

Not supported:

✨ Chromebooks
✨ Tablets or convertible devices such as Microsoft Surface or Surface Book
✨ Mobile phones as a primary work device
✨ Steam Decks
✨ Wireless or Bluetooth headsets
✨ MPOW, Cyber Acoustics, or NUBOW headset models

Why Williams-Sonoma, Inc.?

This is more than a customer service job. It’s a chance to work from home while representing a company known for quality, style, and customer care. You’ll gain experience supporting a family of well-known brands, receive training and coaching, and have the opportunity to grow your career in a company that values great service.

If you are dependable, customer-focused, tech-savvy, and ready to help customers feel supported, we’d love to meet you.

Apply today and bring your customer service skills to Williams-Sonoma, Inc.