Computer Maintenance Technician, Senior - Academic Technology Services

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JOB TITLE: 

Computer Maintenance Technician, Senior

JOB PURPOSE:  

Provide basic, routine, advanced and expert licensed computer system and computer peripheral repairs, troubleshoot problems, perform repairs and maintenance services, install/upgrade hardware and software computer applications and computer peripheral equipment, and/or purchase supplies, parts, and equipment and maintain inventory.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide system and software configuration.
• Work with user consultants to discuss computer application(s), system or

network problems, and provide possible remedies which may include recommendation of purchase of hardware, software, and/or system equipment. * Provide repair or replacement cost estimates; maintain assigned budget, and monitor expenditures. * Maintain assigned inventory; order supplies as needed following department and university protocol for purchases. * Install, maintain, and upgrade hardware and software computer applications and computer peripheral equipment (printers, scanners, etc.). * Investigate, analyze, and resolve basic and advanced hardware and associated software and communications problems on university computer systems; perform repairs and maintenance on a wide range of pc-based computers and peripherals. * Evaluate existing computer systems hardware, and perform system upgrades; based on customer needs, customize and test computer systems, and resolve configuration conflicts and errors. * Process problem reports; document the progress of projects. Produce purchasing and progress reports.

• Train and supervise student employees, as appropriate.
• Maintain a high-level quality of customer service standards in dealing with

and responding to questions. * Work with vendors on warranty issues and exchanges. Stay current meeting licensing criteria and with new computer-related technology.

SUPPLEMENTAL FUNCTIONS:

• May be required to work extended hours on emergency repairs.
• May work on computers and related equipment in large or small computer labs.
• Attend meetings, as directed.
• Perform miscellaneous job-related duties as assigned.

COMPETENCIES:

• Attention to Detail
• Technical/Professional Knowledge
• Developing Organizational Talent
• Service Orientation
• Quality Orientation
• Adaptability

MINIMUM QUALIFICATIONS:

Education: Associate’s degree or similar vocational degree in Computer Systems Experience: 2 years work-related experience Required licensure, certification, registration, or other requirements: * Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP [

• A+ certification and recertification as required.
• Dell Premier Access Technician certification and recertification as required.
• HP Compaq Technician certification and recertification as required.

DESIRED QUALIFICATIONS:  

* Additional experience installing, maintaining, and repairing hardware/software/peripherals * Technical support / customer service experience in a higher-ed or comparable institutional setting * Strong troubleshooting, communication, and organizational skills

REQUIRED APPLICATION MATERIALS: 

Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:

1. Cover letter
2. Resume
3. Contact information for four work-related references (references will only

be contacted if you are selected as a finalist for the position).

WORK LOCATION:

On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work and perform essential job functions on campus, understanding our location is at 7,220 feet above sea level.

WORK AUTHORIZATION REQUIREMENTS:

The successful candidate must be eligible to work in the United States, as sponsorship for any work authorization or work visas is not available for this position.

HIRING STATEMENT/EEO:  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at View phone number on click.appcast.io or email View email address on click.appcast.io [View email address on click.appcast.io/].

ABOUT LARAMIE:

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website [ Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range and the metropolitan Denver area. Laramie’s beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit [