Resident Communications Specialist

Job Description

Job Description

Position Summary
A senior apartment high-rise is seeking a part-time Resident Communications Specialist.

This position supports resident engagement, communication, and select administrative functions. The role is responsible for developing/designing clear, accurate, and engaging communication materials, assisting with coordination of resident services and activities, and supporting day-to-day operational tasks that enhance quality of life for residents.
The ideal candidate is creative, detail-oriented, highly organized, and able to work independently while maintaining a high level of accountability in a regulated affordable housing environment.
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Key Responsibilities
Resident Communications & Engagement
•    Develop and design the monthly resident newsletter with a high level of accuracy and clarity
•    Manage and update resident communication platforms (e.g., digital message boards)
•    Create flyers, announcements, and promotional materials for resident programs and services
•    Support clear communication practices recognizing the needs of a senior population
Program & Event Coordination
•    Assist with planning, organizing, and promoting resident activities and events, if needed
•    Coordinate logistics for internal programs, including scheduling, materials, and communication
•    Provide occasional on-site support during events, if needed
Administrative & Operational Support
•    Coordinating housekeeping services for residents, including scheduling and communication
•    Support general administrative functions as assigned by leadership
•    Assist with special projects that support operational efficiency and resident satisfaction

Technology & Systems Management 
•    Utilize software programs such as Canva, Microsoft Office Suite, and communication platforms
•    Leverage AI tools and other technologies to improve efficiency and quality of work
•    Learn and adapt to new systems, including property management or communication software as needed
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Qualifications
Required
•    Strong written and verbal communication skills
•    High attention to detail with a focus on accuracy
•    Ability to work independently and manage multiple priorities
•    Proficiency in Microsoft Office (Word, Outlook, Excel)
•    Experience with design tools such as Canva or similar platforms
•    Strong organizational and time management skills
•    Comfort working in a senior housing or service-oriented environment
Preferred
•    Experience with senior services and community-based programs
•    Familiarity with HUD or regulated housing environments
•    Experience with digital communication platforms or content management systems
•    Experience using AI tools to support workflow and productivity
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Schedule & Compensation
•    Part-Time Position (20 hours per week; flexible scheduling based on operational needs)
•    Hourly rate 
•    Cell phone allowance provided
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Working Conditions
•    On-site in a senior residential community
•    Combination of administrative work and resident interaction
•    Occasional evening or event-related hours may be required
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