Required. Project Manager - Microsoft Dynamics 365 CRM & Field Service Project Manager - Microsoft

Req ID: 371423

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Required. Project Manager - Microsoft Dynamics 365 CRM & Field Service Project Manager - Microsoft to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role Title: Project Manager – Microsoft Dynamics 365 CRM & Field Service

Role Overview

NTT DATA is seeking an experienced Project Manager to lead end-to-end delivery of Microsoft Dynamics 365 CRM and Field Service implementations. The role requires strong project governance, stakeholder management, and execution capabilities to ensure successful delivery within scope, timeline, and budget.

Key Responsibilities

• Plan, manage, and execute  project timelines and deliverables for Dynamics 365 CRM and Field Service implementations
• Lead  Agile ceremonies including daily stand-ups, sprint planning, and sprint reviews to ensure team alignment
• Manage  project scope, budget, and resources , proactively identifying and addressing variances
• Track  project progress, risks, issues, and dependencies , and drive timely resolution
• Remove  team blockers and facilitate issue resolution across functional and technical teams
• Maintain  project documentation, status reports, and governance artifacts for internal and client visibility
• Drive  stakeholder engagement , ensuring clear communication and expectation management throughout the project lifecycle
• Coordinate  cross-functional teams including business, functional, technical, and QA teams
• Support  post-go-live activities , including hypercare coordination with operations teams
• Capture  lessons learned and continuous improvement opportunities

Required Qualifications

• 8+ years of experience in  IT project/program management
• 8+ years Proven experience delivering  Microsoft Dynamics 365 CRM and/or Field Service projects
• 8+ years Strong expertise in  project planning, execution, and governance
• 8+ years Experience managing  scope, budget, resources, and risks
• 8+ years Hands-on experience with  Agile and Waterfall methodologies
• 8+ years Experience with tools such as  Azure DevOps, Jira, MS Project, or similar

Preferred Qualifications

• PMP, PRINCE2, or equivalent certification
• Experience managing  large-scale enterprise implementations
• Exposure to  Power Platform (Power Apps, Power Automate)
• Domain experience in  Utilities, Manufacturing, Telecom, or similar industries

Soft Skills

• Excellent  communication and stakeholder management skills
• Ability to collaborate effectively with  technical and business teams
• Strong organizational and multitasking abilities
• Proactive, solution-oriented mindset with strong decision-making skills
• Team-oriented approach with focus on  delivery excellence and knowledge sharing

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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