Functional Lead - Microsoft Dynamics 365 CRM & Field Service

Req ID: 371427

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Functional Lead - Microsoft Dynamics 365 CRM & Field Service to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Functional Lead – Microsoft Dynamics 365 CRM & Field Service

Role Overview

NTT DATA is seeking a Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring requirements are translated into scalable, high-quality solutions aligned with industry best practices.

Key Responsibilities

Lead requirement gathering sessions, workshops, and stakeholder discussions
Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
Perform process mapping, gap analysis, and recommend optimized solutionsCollaborate with technical teams to ensure functional clarity, feasibility, and alignment with architecture
Validate system configurations through hands-on testing, walkthroughs, and solution reviews
Support Agile delivery processes, including backlog refinement and user story definition
Drive UAT planning and execution, including defect triage, tracking, and resolution coordination
Ensure adherence to NTT DATA delivery standards and Microsoft best practices
Provide regular updates to stakeholders on progress, risks, and dependencies

Required Qualifications

8+ years of experience in IT project delivery / functional consulting
6+ years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service
6+ years of Strong expertise in requirements analysis, functional design, and process optimizationExperience with UAT coordination and defect management
Familiarity with Agile and Waterfall delivery methodologies
6+ years of Experience with tools such as Azure DevOps, Jira, or similar

Preferred Qualifications
Microsoft Dynamics 365 / Power Platform certificationsExperience working in large-scale enterprise implementations
Domain experience in Utilities, Manufacturing, Telecom, or similar industries

Soft Skills
Strong communication and stakeholder management skillsAbility to work effectively with cross-functional teams
Strong organizational and multitasking capabilities
Proactive, solution-oriented mindset with a focus on delivery excellence

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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